Assistant Manager - Lead

Rack Room Shoes; Madison (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes seeks an Assistant Manager to support the Store Manager in daily operations, ensuring policy compliance and excellent customer service.

You will lead staff, train associates, and take charge in the Store Manager's absence to meet sales and service objectives while maintaining safety and visual standards.

Qualifications

• Must pass a background check
• Strong verbal and written communication skills
• Proven managerial and organizational abilities
• Excellent interpersonal skills for customer and staff interactions
• Strong visual merchandising capabilities
• Knowledge of footwear and shoe care preferred
• Solid math skills for transactions and payroll
• Familiar with store policies and procedures
• Understanding of store presentation standards

Responsibilities

• Assist Store Manager with daily store operations and policy compliance
• Provide leadership, guidance and training to staff
• Open/close procedures and safety of employees and customers
• Handle customer issues promptly and professionally
• Manage POS transactions, discounts and refunds according to policy
• Oversee loyalty program activities and promotions
• Supervise merchandising, pricing changes and stock control
• Coordinate scheduling and payroll within budget
• Lead loss prevention efforts and inventory processes
• Support training and development of direct reports
• Ensure adherence to promotional events and store standards

Skills

Customer service

Leadership

Communication

Interpersonal skills

Visual merchandising

Education

Background check approved

Tools

POS system

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
• Sales, Discounts and Refunds
• Loyalty
• Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
• Shipping and Receiving
• Price Management (Price Changes, Markdowns etc.)
• Singles
• Damaged Merchandise
• Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
• Merchandise Placement
• Sales floor maintenance and housekeeping
• Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
• Scheduling
• Payroll budget compliance
• Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
• Utilization of all available training tools
• Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/