Store Manager

Rack Room Shoes; Grand Prairie (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Rack Room Shoes in Grand Prairie, TX is seeking a Store Manager to lead day-to-day operations and ensure compliance with company policies. You will train and coach associates and strive to meet sales, service and operational goals.

You will oversee safety, customer experience, POS transactions, inventory, merchandising, payroll, hiring, training, and loss prevention, coordinating with district and regional managers.

Qualifications

• Proven managerial and organizational skills.
• Strong verbal and written communication.
• Interpersonal skills for customer and staff interactions.
• Knowledge of store operations policies and procedures.
• Experience with visual merchandising standards.
• Basic mathematical skills for cash handling.

Responsibilities

• Ensure safety of employees and customers.
• Create and maintain an excellent customer shopping experience and service levels.
• Oversee POS transactions, loyalty, discounts and refunds per policy.
• Manage inventory with attention to pricing, markdowns and stock control.
• Maintain merchandising standards and visual presentation across the floor.
• Oversee payroll, scheduling and adherence to budget.
• Hire, train and develop employees; ensure staffing aligns with store needs.
• Oversee loss prevention and asset protection measures.
• Develop a thorough understanding of day-to-day store operations.

Skills

Communication

Leadership

Interpersonal skills

Visual merchandising

Store operations knowledge

Basic math

Job description

Job Description Summary

Manages all day-to-day store operations and ensure that compliance exists with all established company policies and procedures. Serves as a trainer and leader to all store associates. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Hiring and employee development responsibilities to include adherence to all policies and procedures in regards to:
  Completion of all administrative tasks related to hiring employees
  Proper staffing of all employees in accordance with store hours and needs
  Ensure training compliance & development of all direct reports
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District Manager, Regional Manager, Senior Regional Manager, Store Operations and Training personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of corporate and Store Operations policies and procedures

Benefits Information: https://rackroomshoes.hrbenefits.net/