Assistant Manager - Lead - 34563

Rack Room Shoes; Madison (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

Rack Room Shoes in Madison, AL is seeking an Assistant Manager to support the Store Manager in daily store operations, drive sales, service, and compliance with company policies.

You will lead, train, and mentor staff, oversee POS, inventory, merchandising, scheduling, and loss prevention, ensuring an exceptional customer experience.

Strong communication, leadership, and merchandising skills are essential to succeed in this role.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.
• Understanding of Store Presentation standards and visual merchandising.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Maintain current service level standards.
• Provide service training and leadership to staff.
• Resolve customer issues with urgency and satisfaction.
• Process POS transactions per policy and procedures.
• Handle sales, discounts and refunds; manage loyalty.
• Oversee open/close procedures and payroll controls.
• Oversee inventory controls, shipping/receiving, pricing and markdowns.
• Direct merchandizing, floor maintenance and signage per standards.
• Manage scheduling and payroll budget compliance.
• Train and develop direct reports in line with policies.
• Support loss prevention and asset protection initiatives.

Skills

Verbal & written comms

Management skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Basic math

Store operations

Training & development

Leadership

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
• Sales, Discounts and Refunds
• Loyalty
• Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
• Shipping and Receiving
• Price Management (Price Changes, Markdowns etc.)
• Singles
• Damaged Merchandise
• Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
• Merchandise Placement
• Sales floor maintenance and housekeeping
• Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
• Scheduling
• Payroll budget compliance
• Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
• Utilization of all available training tools
• Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/