Store Manager - 34711

Rack Room Shoes; Troy (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Rack Room Shoes, located in Troy, AL, is seeking a Store Manager to oversee daily operations, training, and leadership of store associates while driving sales, service and policy compliance. The role focuses on creating an excellent customer experience and achieving store targets.

The candidate will lead staffing, merchandising, payroll, scheduling, loss prevention, and overall store performance, collaborating with district and regional managers to meet company objectives.

Qualifications

• Background check clearance required.
• Excellent verbal and written communication skills.
• Strong managerial and organizational abilities.
• Interpersonal and customer service skills.
• Strong visual merchandising knowledge.
• Basic math skills and store operations policy knowledge.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide service training and leadership to staff.
• Maintain service level standards and customer experience.
• Manage POS transactions, discounts, refunds, loyalty, and opening/closing.
• Oversee inventory control and pricing changes.
• Lead merchandising, promotions, and store housekeeping.
• Manage payroll scheduling and attendance.
• Hire and develop staff and enforce training compliance.
• Prevent losses and protect assets.
• Aim for day-to-day operational excellence.

Job description

Job Description Summary

Manages all day-to-day store operations and ensure that compliance exists with all established company policies and procedures. Serves as a trainer and leader to all store associates. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Hiring and employee development responsibilities to include adherence to all policies and procedures in regards to:
  Completion of all administrative tasks related to hiring employees
  Proper staffing of all employees in accordance with store hours and needs
  Ensure training compliance & development of all direct reports
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District Manager, Regional Manager, Senior Regional Manager, Store Operations and Training personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of corporate and Store Operations policies and procedures

Benefits Information: https://rackroomshoes.hrbenefits.net/