Store Manager – 2-Shift Leader, Ops & People

2ULaundry; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

2ULaundry in Charlotte, NC is seeking a full-time, salaried Manager to own shifts, drive profits, and lead a two-shift team across wash, fold, and logistics. You will oversee hiring, training, scheduling, and performance while maintaining 5-star service and equipment uptime.

The role emphasizes cross-functional leadership, staff development, and operational excellence to deliver consistent customer experiences and EBITDA growth. Competitive compensation with performance bonuses is provided.

Qualifications

• 2+ years managing frontline teams in a fast-paced environment such as retail or hospitality.
• Strong communicator with customers, team members, vendors, and leadership.
• Experience recruiting, interviewing, and onboarding hourly teams.
• Available Monday – Friday, with flexibility for additional hours and weekends.
• Proficiency in both English and Spanish

Responsibilities

• Own everything that happens on your shift, including customer escalations, staffing gaps, and workflow, until you resolve each or hand it off.
• Lead the daily & weekly huddle covering sales, operations, marketing, and facility priorities.
• Complete a documented shift handoff with your counterpart during the midday overlap.
• Follow all cash handling, opening, and closing procedures.
• Build schedules across self-serve, processing, and logistics, and resolve callouts so every shift is covered with the appropriate number of hours to achieve productivity targets.
• Manage performance on reliability and results using weekly tracking of sales, cleanliness, pounds per hour, and the driver scorecard.
• Conduct maintenance, cleaning, and quality audits using the company rubric, follow up on every miss, and ensure compliance with SOPs and company policies.
• Coach in the moment, conduct performance reviews, and complete corrective action when necessary.
• Drive walk-in revenue through wash & fold enrollments, up-sells, and consistent use of sales and hospitality scripts.
• Resolve escalated customer issues and support Lead Attendants on customer service.
• Manage wash-dry fold processing, identifying and correcting bottlenecks in real time.
• Increase pounds per hour by staffing to the pounds forecast and holding the team to production standards.
• Own quality control and resolve order exceptions across processing and logistics.
• Build delivery routes that meet service promises, maintain consistent TPH, and maximize van utilization.
• Manage dry cleaner vendors and coach drivers to the driver scorecard.
• Conduct maintenance, cleaning, and quality audits using the company rubric, follow up on every miss, and ensure compliance with SOPs and company policies.

Job description

2ULaundry in Charlotte, NC is seeking a full-time, salaried Manager to own shifts, drive profits, and lead a two-shift team across wash, fold, and logistics. You will oversee hiring, training, scheduling, and performance while maintaining 5-star service and equipment uptime.

The role emphasizes cross-functional leadership, staff development, and operational excellence to deliver consistent customer experiences and EBITDA growth. Competitive compensation with performance bonuses is provided.