Store Operations Lead & Customer Experience Manager

Laundry Capital Co. LLC; Lowell (MA); Vor Ort; USD 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

Health insurance

Employee discounts

Tips from customers

Sales bonus program

Zusammenfassung

Laundry Capital Co. LLC is seeking an Assistant General Manager for our Lowell, MA location.

This role partners with the General Manager to drive exceptional customer experiences and efficient store operations, including wash, dry, and fold services, product promotion, and daily leadership. The ideal candidate has 2+ years in retail or service management, strong communication skills, and a hands-on approach to operations.

Qualifikationen

• 2+ years in retail, service, sales, or operations management.
• Strong business acumen with ability to manage budgets and drive revenue.
• Hands-on leadership with ability to supervise staff.
• Excellent communication and customer service skills.
• Physically capable to stand for long periods and lift up to 35 lbs.

Aufgaben

• Deliver outstanding customer service and represent the brand.
• Maintain store cleanliness and operational efficiency.
• Supervise staff during shifts and ensure policy adherence.
• Manage inventory of detergents and cleaning supplies.
• Support daily laundromat operations and guest experience.

Kenntnisse

Leadership

Customer Service

Operations Management

Staff Supervision

Sales Experience

Inventory Management

Jobbeschreibung

Laundry Capital Co. LLC is seeking an Assistant General Manager for our Lowell, MA location.

This role partners with the General Manager to drive exceptional customer experiences and efficient store operations, including wash, dry, and fold services, product promotion, and daily leadership. The ideal candidate has 2+ years in retail or service management, strong communication skills, and a hands-on approach to operations.