Full Time Laundry Attendant / Customer Service - South Charlotte

2ULaundry; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Telehealth for all employees

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Employee Assistance Program

Weekly pay

401k eligibility

Job summary

2ULaundry in Charlotte, NC is hiring a Customer Service Attendant to greet customers, answer questions, and help troubleshoot any issues with our machines while learning the wash, dry, and fold process.

This front-of-house role requires a positive attitude, willingness to work nights and weekends, and the ability to stand for long hours. Bilingual English/Spanish is preferred but not required; training provided.

Qualifications

• Previous customer-facing customer service experience preferred.
• Bilingual in English & Spanish preferred, but not required.
• Positive attitude and ability to problem solve.

Responsibilities

• Greet customers and assist with questions or issues.
• Troubleshoot machine problems and guide customers through processes.
• Sell laundry supplies and maintain a welcoming front desk.
• Wash, dry, and fold customer orders using the 2ULaundry method.

Skills

Customer service

Bilingual (English/Spanish)

Problem solving

Friendly demeanor

Job description

Love to help others? Enjoy interacting with people? We’re hiring for a Laundry Attendant at our Laundromat!

Current Shift Need

Schedule: 40 Hours a week with flexible schedule, including nights and weekends

This position will be located at 901 E Arrowood Rd, Charlotte in Charlotte.

As a Customer Service Attendant, you must have a passion for customer service and love helping people. You will greet customers coming in, answer their questions, and help troubleshoot any problems that may arise with our machines. You will also learn the ins-and-outs of our Wash, Dry, Fold laundry process.

What you’ll do as a Customer Service Attendant (Front of House Duties):

• Greet our English and Spanish speaking customers and guests. Being bilingual is preferred, but not required.
• Become a laundromat expert who is able to troubleshoot any issues with our machines
• Sell laundry supplies and cover the front desk to keep our laundromat clean and welcoming
• Wash, dry, and fold the 2ULaundry way for any drop off customer orders

What you’ll get as a Customer Service Attendant

• FREE Telehealth program for all employees and their dependents (regardless of tenure) and Medical, dental, and vision insurance options for full-time roles
• 10 paid holidays!
• Employee Assistance Program for all roles
• Weekly pay every Friday
• 401k eligibility - immediately for full-time roles and after 1 year for part-time roles

Job Requirements of a Customer Service Attendant

• Previous customer-facing customer service experience preferred
• Bilingual in English & Spanish preferred, but not required
• Prior experience working in a laundromat is a plus
• Positive attitude and ability to problem solve
• Ability to stand for 6-8 hour shift

2ULaundry and LaundroLab are equal opportunity employers. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.