Assistant Manager - Lead

Rack Room Shoes; Westminster (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Westminster, CO is seeking an Assistant Manager to support the Store Manager in daily operations, lead staff, and ensure policy compliance while delivering exceptional customer service. This role emphasizes safety, training, and achieving sales and operational goals.

Responsibilities include overseeing payroll, scheduling, inventory controls, merchandising standards and loss prevention, with a focus on effective leadership and teamwork to drive store performance.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.
• Understanding of standards of Store Presentation and strong visual merchandising skills.

Responsibilities

• The Assistant Manager assists the Store manager in day-to-day operations and ensures policy compliance.
• Provides leadership, guidance and training to staff; assumes full responsibility when the Store Manager is absent.
• Strives to meet and exceed sales, service and operational objectives.
• Ensure safety of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Lead service training and supervise staff.
• Manage customer issues with urgency and satisfaction.
• Oversee POS transactions, promotions, loyalty and open/close procedures.
• Conduct inventory controls: shipping/receiving, price changes and markdowns, singles, damages and physical inventory.
• Oversee merchandising, housekeeping, signage and promotions.
• Manage payroll, scheduling and time/attendance; monitor payroll budget.
• Train and develop direct reports; reinforce operational standards.
• Oversee loss prevention and asset protection.

Skills

Communication

Management

Interpersonal

Merchandising

Footwear knowledge

Math skills

Policies

Store presentation

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
• Sales, Discounts and Refunds
• Loyalty
• Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
• Shipping and Receiving
• Price Management (Price Changes, Markdowns etc.)
• Singles
• Damaged Merchandise
• Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
• Merchandise Placement
• Sales floor maintenance and housekeeping
• Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
• Scheduling
• Payroll budget compliance
• Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
• Utilization of all available training tools
• Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/