Store Manager

Ace Hardware Corporation; Wayland (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Ace Hardware Corporation is seeking a Store Manager for the Wayland, MA area to lead day-to-day operations, staff development, and a superior customer experience across stores as needed. You will monitor financial performance, implement smart merchandising, and mentor team members to drive profitability.

The ideal candidate has a solid retail management background, strong communication, and organizational skills to ensure excellent service and steady growth in a community-focused hardware

Qualifications

• Minimum of 5 years of retail management experience.
• Ability to lift 40 pounds consistently and stand/walk for up to 8 hours.
• MA Driver's License and ability to travel between stores.
• Ability to drive a forklift or to learn to drive one.
• Commercial awareness.
• Confidence and initiative.
• Resourcefulness and organizational skills.
• Teamworking and verbal communication.
• Numerical and IT skills.
• Enthusiasm and executive thinking.
• Problem-solving and setting a good example.

Responsibilities

• Responsible for every aspect of everyday supervision of store outlet.
• Responsible for resources management.
• Take care of stock, staff, and sales management.
• Recruiting and appraising staff.
• Training and supervising staff.
• Managing budgets.
• Maintaining financial and statistical records.
• Dealing with customer complaints and queries.
• Overseeing stock and pricing control.
• Maximizing profitability and productivity.
• Motivating staff to meet sales targets.
• Setting sales targets.
• Ensuring compliance with safety and health regulations.
• Preparing promotional displays and materials.
• Liaising with management.
• Taking care of promotional prospects, benefits, and salaries of their staff.
• Providing opportunities for staff advancements.

Skills

Retail management

Leadership

Customer service

Verbal communication

Commercial awareness

IT skills

Teamwork

Problem solving

Initiative

Tools

Forklift operation

Job description

Store Manager

Are you passionate about creating a friendly and competitive work environment? Do you thrive in a role where you can lead a team to deliver exceptional customer service?

Conwell Enterprises is a family owned company since 1989 with four locations in Provincetown (Conwell Home Center) , Wayland (Wayland Home & Design), Centerville (Centerville Paint and Hardware), and Waltham (Nickerson & Hills Ace Hardware) specializing in paint, interior design, hardware, cleaning supplies, housewares and more. We pride ourselves for excellent customer service, our commitment to the communities we serve and to the environment. Conwell Enterprises has consistently achieved Pinnacle status with Ace Hardware Corporation for exceptional business practices.

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail. Our store manager is required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store. The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience. More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied. The position is based out of the Wayland MA store with minimal travel between stores as dictated by projects, meetings and need.

Responsibilities

• Responsible for every aspect of everyday supervision of store outlet
• Responsible for resources management
• Takes care of stock, staff, and sales management
• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Job Requirements

• Minimum of 5 years of retail management experience
• Ability to lift 40 pounds consistently and stand/walk for up to 8 hours
• MA Drivers License and ability to travel between stores.
• Ability to drive a forklift or to learn to drive one
• Commercial awareness
• Confidence
• Resourcefulness
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills
• Problem-solving skills
• Showing initiative
• Setting a good example

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.