Store Manager

Ace Hardware; Provincetown (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Ace Hardware seeks a Store Manager for the Wayland, MA store to lead staff, ensure a superb customer experience, and drive store profitability. You will coordinate operations, set targets, and deliver strong results in a hands-on, community-focused role.

Ideal candidates have at least five years in retail management, excellent communication, and the ability to manage inventory, budgets, and staff development while maintaining a welcoming environment for customers and contractors alike.

Qualifications

• Minimum of 5 years of retail management experience.
• Ability to lift 40 pounds consistently and stand for up to 8 hours.
• Strong organizational and problem-solving skills.
• Excellent verbal communication and teamwork abilities.

Responsibilities

• Oversee daily supervision of the store outlet and operations.
• Manage resources, stock, staff and sales performance.
• Recruit, train and appraise staff; monitor budgets.
• Maintain financial records and pricing controls.
• Address customer complaints and ensure excellent service.
• Ensure safety, health compliance and promotional displays.
• Liaise with management and support staff development.

Skills

Retail management

Physical ability

Forklift operation

Communication skills

Teamwork

IT skills

Tools

Forklift

Job description

Store Manager

Are you passionate about creating a friendly and competitive work environment? Do you thrive in a role where you can lead a team to deliver exceptional customer service?

Conwell Enterprises is a family owned company since 1989 with four locations in Provincetown (Conwell Home Center) , Wayland (Wayland Home & Design), Centerville (Centerville Paint and Hardware), and Waltham (Nickerson & Hills Ace Hardware) specializing in paint, interior design, hardware, cleaning supplies, housewares and more. We pride ourselves for excellent customer service, our commitment to the communities we serve and to the environment. Conwell Enterprises has consistently achieved Pinnacle status with Ace Hardware Corporation for exceptional business practices.

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail. Our store manager is required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store. The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience. More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied. The position is based out of the Wayland MA store with minimal travel between stores as dictated by projects, meetings and need.

Responsibilities

• Responsible for every aspect of everyday supervision of store outlet
• Responsible for resources management
• Takes care of stock, staff, and sales management
• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Job Requirements

• Minimum of 5 years of retail management experience
• Ability to lift 40 pounds consistently and stand/walk for up to 8 hoursMA Drivers License and ability to travel between stores.
• Ability to drive a forklift or to learn to drive one
• Commercial awarenessConfidence
• Resourcefulness
• Organizational skills
• Teamworking skills
• Verbal communication skillsNumerical skills
• Excellent IT skillsEnthusiasm
• Executive skillsProblem-solving skills
• Showing initiativeSetting a good example

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.