Shift Supervisor

Ace Hardware Corporation; Wayland (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ace Hardware Corporation in Wayland, MA seeks a Shift Supervisor to oversee and coordinate the activities of the retail sales team. You will supervise daily operations, adjust schedules for shift personnel, and ensure exceptional customer service.

The role emphasizes leadership, training, and forecast tracking to optimize store performance. Candidates should have retail or customer service experience, strong communication skills, and thrive in a fast-paced environment.

Qualifications

• Previous experience in retail, customer service, or other related fields.
• Ability to thrive in a fast-paced environment.
• Excellent written and communication skills.
• Strong leadership qualities.

Responsibilities

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Provide exceptional customer service

Skills

Leadership

Customer service

Communication skills

Retail experience

Job description

Job description

We are seeking a Shift Supervisor to join our team! You

will be responsible for overseeing and coordinating the activities of the retail sales team.

About Us:

Conwell Enterprises is a family-owned company since 1989 with two locations in Provincetown (Conwell Home Center) and Wayland (and Wayland Home & Design)

specializing in paint, interior design, hardware, cleaning supplies, housewares and more. We pride ourselves for excellent customer service, our commitment to the community and to the environment. For the last 5 years, Wayland Home & Design has achieved 5-star Platinum status with Ace Hardware Corporation for exceptional business practices.

Responsibilities:

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Provide exceptional customer service

Qualifications:

• Previous experience in retail, customer service, or other

related fields

• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• Strong leadership qualities

Physical Requirements:

• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures

throughout the store, which entails lifting (up to 50lbs) and perform all

functions as set forth

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.