Assistant Manager

Top Card Ace Hardware; Knoxville (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Top Card Ace Hardware is seeking an Assistant Manager to oversee daily store operations and align with company goals. You will lead the team in delivering superior customer service, resolve customer issues, and support the Store Manager in all operational aspects.

This role requires strong communication, problem-solving, and the ability to stand for extended periods while lifting up to 50 lbs. Prior retail leadership and hardware experience are preferred.

Qualifications

• High School diploma or GED required.
• Retail management experience preferred.
• Hardware experience preferred.
• Excellent communication and problem-solving skills.
• Ability to stand and lift up to 50 lbs.

Responsibilities

• Lead the team to provide top-tier, helpful service.
• Resolve customer complaints professionally.
• Open and close the store.
• Assist Store Manager on store operations.
• Maintain cleanliness and merchandising on the sales floor and outdoor areas.
• Ensure weekly price changes and labeling are accurate.
• Assist in hiring, scheduling, coaching Sales Associates and Cashiers.

Skills

Customer service

Communication

Problem solving

Leadership

Physical stamina

Education

High School or GED

NHRA Advanced Course in Hardware Retailing

Job description

Job Summary:

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Primary Duties and Responsibilities:

• Responsible for Superior Customer Service & Sales: Lead the team to provide top tier, "helpful" service.
• Resolve customer complaints and difficult situations professionally.
• Proactively assist customers in solving problems.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Open and close the store.
• Work with Store Manager on all aspects of store operations.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist with merchandise resets throughout the store.
• Ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
• Assist in hiring, scheduling, reviewing, rewarding and coaching Sales Associates and Cashiers with the approval of the Store Manager.

Requirements and Qualifications:

• High School or GED equivalent. Completion of NHRA Advanced Course in Hardware Retailing recommended.
• Previous retail management experience preferred. Hardware experience preferred.
• Excellent communication skills and problem-solving ability.
• Ability to stand and walk for up to 8 hours, and lift up to 50 lbs regularly.

Additional Information:

The successful applicant must have good communication and problem-solving skills and present a neat, positive appearance. Past retail and or management experience preferred but not required.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard-working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us!