Store Manager

Suitsupply; Town of Charlotte (NY); On-site; USD 60,000 - 120,000; Full time

Job summary

Suitsupply is opening a new store in Charlotte, North Carolina, and seeks a Store Manager to lead a professional team and drive sales while delivering exceptional customer experiences. You will implement training, set clear targets, and ensure strict adherence to brand standards.

The role requires at least 3 years in a customer service management position, with a passion for style, proactivity, and strong communication. This on-site role includes a competitive salary and bonus potential.

Qualifications

• Minimum of 3 years’ experience in a customer service management role.
• Exceptional customer service/clienteling skills.
• Strong leadership skills, able to coach/motivate team.

Responsibilities

• Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives.
• Collaborate with training teams to develop a gold standard team.
• Establish weekly/monthly objectives for the team.
• Ensure professional appearance and highest level of customer service to maximize sales and personal experience.
• Recruit qualified professionals and source top talent in the market.
• Own store P&L and manage budgets (salary, expenses, inventory).
• Ensure merchandise is displayed per visual guidelines.
• Maintain store standards and operations per company standards.
• Collaborate with store support departments to utilize company resources.
• Align with HR on policies and development planning for the store team.

Skills

Customer service

Leadership

Coaching

Communication

Job description

Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active. As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.

What you will do:

• Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
• Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Ensure all store standards and operations are to company standards
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team

Who you are:

• Exceptional customer service/clienteling skills
• Minimum of 3 years’ experience in a customer service management role
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays

What you will get:

• Competitive salary between $60,000- $120,000 annually for a full-time contract, plus a lucrative bonus structure
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad

Please note, this position is for our New Store Opening at SouthPark Mall in Charlotte, North Carolina.