Store Manager - SouthPark Mall

brobstongroup.com - Jobboard; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Store Manager in Charlotte, North Carolina, responsible for leading the store team to achieve sales and service targets while maintaining high operational and visual standards at SouthPark Mall. The ideal candidate will have at least 3 years of experience in customer service management, along with strong leadership and communication skills.

The role involves managing P&L and budgets, driving recruitment efforts, and ensuring exceptional customer experiences. The position requires flexible availability, including nights and weekends.

Qualifications

• Minimum of 3 years' experience in a customer service management role.
• Proven leadership skills with the ability to coach and motivate a team.
• Exceptional customer service and clienteling capabilities.
• Professional verbal and written communication skills.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead, coach, and develop a professional store team to meet sales and service objectives.
• Set weekly and monthly objectives and drive individual performance improvements.
• Recruit and network in the market to attract qualified talent.
• Own store P&L and manage budgets including salary, expenses, and inventory.
• Ensure merchandise is displayed per visual guidelines and store standards are upheld.
• Collaborate with training, HR, and support departments to utilize company resources effectively.

Skills

Customer service management

Leadership

Coaching

Communication

Flexibility

Job description

Summary

Responsible for leading the store team to achieve sales and service targets while maintaining high operational and visual standards. The Store Manager will manage store P&L and budgets, drive recruiting and development efforts, and ensure an exceptional and personal customer experience. This role supports a new store opening at SouthPark Mall and requires strong strategic, organizational, and leadership skills.

Responsibilities

• Lead, coach, and develop a professional store team to meet sales and service objectives
• Set weekly and monthly objectives and drive individual performance improvements
• Recruit and network in the market to attract qualified talent
• Own store P&L and manage budgets including salary, expenses, and inventory
• Ensure merchandise is displayed per visual guidelines and store standards are upheld
• Collaborate with training, HR, and support departments to utilize company resources effectively

Requirements

• Minimum of 3 years' experience in a customer service management role
• Proven leadership skills with the ability to coach and motivate a team
• Exceptional customer service and clienteling capabilities
• Professional verbal and written communication skills
• Flexible availability, including nights, weekends, and holidays