Store Manager

at; Charlotte (NC); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Clothing allowance

Employee discount

Career development

Travel opportunities

Job summary

at is seeking a Store Manager for a new store opening at SouthPark Mall in Charlotte, North Carolina. You will lead a professional store team to achieve sales and service targets, uphold visual and operational standards, and collaborate with HR and support departments to drive exceptional customer experiences.

You will manage the store's P&L, recruit top talent, and align with training to elevate the team. The role offers a competitive salary and a dynamic career path in fashion retail.

Qualifications

• Minimum of 3 years' experience in a customer service management role.
• Strong leadership skills, able to coach/motivate team.
• Professional verbal and written communication skills.

Responsibilities

• Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives.
• Collaborate with training teams to effectively develop a gold standard team.
• Establish weekly/monthly objectives for the team.
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience.
• Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent.
• Own store P&L report and manage budgets (salary, expenses, inventory, etc.).
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines.
• Ensure all store standards and operations are to company standards.
• Collaborate with store support departments to effectively utilize company resources.
• Align with Human Resources on company policies, procedures and development planning for store team.

Skills

Leadership

Customer service management

Communication

Job description

Location Charlotte, North Carolina, United States

Contract type Full-time

Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active. As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.

What you will do:

• Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
• Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Ensure all store standards and operations are to company standards
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team

Who you are:

• Minimum of 3 years' experience in a customer service management role
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills

What you will get:

• Competitive salary between $60,000- $120,000 annually for a full-time contract, plus a lucrative bonus structure
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad
• Please note, this position is for our New Store Opening at SouthPark Mall in Charlotte, North Carolina.