Store Manager

Suitsupply; Boston (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Clothing allowance

Employee discount

Top-of-the-line training program

Career development opportunities

Job summary

Suitsupply is seeking a proactive Store Manager for their Boston location. You will lead a team to achieve sales goals, ensuring exceptional customer service and upholding company standards. Responsibilities include managing the store's P&L, recruiting talent, and developing staff through collaboration.

The ideal candidate will have at least 3 years of management experience and strong leadership skills. This role offers a competitive salary between $100,000 and $120,000 with bonus incentives and unique career growth opportunities.

Qualifications

• 3+ years' experience in customer service management.
• Ability to coach and motivate a team.
• Flexible availability, including nights and weekends.

Responsibilities

• Lead and develop a professional store team.
• Collaborate with training teams to develop store standards.
• Manage store P&L and budgets.

Skills

Customer service/clienteling skills

Leadership skills

Professional communication skills

Job description

Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active.

As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.

What you will do:

• Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
• Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Ensure all store standards and operations are to company standards
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team

Who you are:

• Exceptional customer service/clienteling skills
• Minimum of 3 years' experience in a customer service management role
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays

What you will get:

• Competitive salary between $100,000 - $120,000 for a full-time contract, and bonus incentives
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad