Store Manager

Cash Crusaders Retail (Pty) Ltd; Town of Arcadia (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Cash Crusaders Retail (Pty) Ltd in the Town of Arcadia, NY, is seeking an Operational Manager to drive store sales, maximise income streams through add-ons and GP, and ensure merchandising standards are consistently applied.

You will lead customer service, people management, and administrative processes, including training, succession planning, performance management, and adherence to company policies while fostering a service-minded team and maintaining strong customer relationships.

Responsibilities

• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base
• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
• Reinforce a culture of service minded staff to ensure Customer satisfaction
• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction
• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions
• Cash-ups'
• Safe checks
• Alarm Checks
• Admin Files

Skills

Store management

Merchandising standards

Marketing initiatives

Customer service

People management

Administration

Inventory management

Cash handling

Risk and compliance

Job description

OPERATIONAL MANAGEMENT

Ensure store sales objectives are met

Maximise incomes streams for the store (Add-ons, GP etc.)

Stores Performance

Ensure effective implementation of merchandising standards

Ensure effective implementation of marketing initiatives

Attraction and retention of customer base

INVENTORY MANAGEMENT

Functional area

Job Competencies

Ensure store sales objectives are met

Maximise incomes streams for the store (Add-ons, GP etc.)

Stores Performance

CUSTOMER SERVICE

Ensure Customer Expectations are exceeded

Review Mystery shopper reports

Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints

Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

Facilitate the training and development of employees to ensure correct competency

Succession Planning

Ensure consistent, effective performance management

Manage and enhance employee relations and satisfaction

ADMINISTRATION

Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions

Cash-ups'

Safe checks

Alarm Checks

Admin Files