Store Manager

Baskin-Robbins; North Carolina; On-site; USD 42,000 - 65,000; Full time

Job summary

Baskin-Robbins is seeking a Store Manager to direct daily store operations, uphold policies, ensure customer satisfaction, and drive store growth. This role oversees a team of assistants and sales staff, ensuring compliance with safety, sanitation, and merchandising standards.

The Store Manager will partner with leadership to manage budgets, train staff, and respond to guest feedback while maintaining brand standards and local community engagement.

Qualifications

• Strong interpersonal and leadership skills.
• 2+ years in a food service/retail environment.
• Judgment, tact, and diplomacy to resolve conflicts.
• Intermediate PC skills - basic word processing and spreadsheets.

Responsibilities

• Direct daily store operations and staff.
• Ensure compliance with policies, standards and merchandising.
• Train and develop assistant managers, shift leaders and sales associates.
• Monitor guest feedback and manage customer service quality.
• Oversee inventory, cash handling, and scheduling.
• Maintain labor and food cost controls and safety standards.

Skills

Leadership

Interpersonal skills

Customer service

Conflict resolution

Data analysis

Tools

Microsoft Word

Microsoft Excel

Job description

Store Manager

Responsible for directing the daily operations of a single store. Operates in accordance with prescribed policies and practices. Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. May participate in image-building activities within local community. As highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not.

Principal Duties and Responsibilities:

• Responsible for professional growth & development of assistant managers, shift leaders and sales associates.
• Responsible for assessing all store employees performance;
• Responsible for partnering with GM and share shift crew best practices and drive store growth and performance.
• Responsible for monitoring performance/customer service and morale of store employees
• Responsible for handling disciplinary action and terminations of store staff (when necessary)
• Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
• Provide ongoing training as needed regarding new products, promotions, policies etc.
• Compliance with all federal, state and local labor laws.
• Ensure store budget is met per district manager/franchisee
• Ensure proper execution of new product introductions and marketing programs within store
• Complete weekly food and paper inventory
• Complete DCP and other vendor orders weekly or as needed
• Complete temperature & coffee calibration logs, and provide product order and throwaway sheets to central production facility daily. Also complete the red and blue book.
• Complete daily cash management functions (cash reports, deposits etc. in its entire)
• Complete weekly schedule for store personnel
• Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
• Responsible for creating store action plans to drive store performance around areas of opportunity
• Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds
• Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.
• Ensuring proper staff levels at all times for optimum scheduled times.
• Conducting regular travel paths throughout your shift and taking action on there results
• Make sure that on every shift the pic in charge is running the operations by shift coaching

Minimum Age

• 21+ years old

Additional Job Specifications:

• 2+ years in a food service/retail environment
• Strong interpersonal and leadership skills
• Judgment, tact, and diplomacy to effectively resolve conflicts.
• Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis.