STORE MANAGER

L'Agence; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

L'AGENCE is seeking a Store Manager in New York to lead the store team in meeting and exceeding sales and operating goals, and to ensure KPI targets are achieved. The role is client- and brand-centric, with the Store Manager acting as a key representative in daily business operations and in promoting the brand to clients, partners, and the local city.

You will drive financial success through retail KPIs, oversee floor coverage, visual standards, CRM initiatives, inventory processes, and

Qualifications

• At least 3 years of managerial experience in retail.
• Experience in women’s apparel retail, ideally within Contemporary or Luxury segments.
• Proficient with MS Office and POS systems.

Responsibilities

• Be an ambassador for the brand and promote the culture of L'AGENCE.
• Drive financial success through understanding Retail KPIs and action plans for improvement.
• Plan for floor coverage, targets, visual merchandising, client service, and operations for front and back of house.
• Collaborate with stores, Operations, Visual Team, CRM, Retail Training, HR, Merchandising, and regional management to grow the business.
• Create and execute business plans to accelerate growth and remedy opportunities.
• Maintain a store atmosphere that upholds the brand's sophisticated image.
• Foster a positive work environment across the store network.

Skills

Store leadership

Retail KPI management

Client relationship management

Cross-functional collaboration

Team development

Tools

Microsoft Office 365

POS software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

STORE MANAGER

Full Time Sales New York, NY, US

2 days ago Requisition ID: 1162

Salary Range: $100,000.00 To $130,000.00 Annually

Job summary:

The Store Manager/Market Manager is a pivotal leadership role responsible for driving the store team to meet and exceed all sales and operational goals and ensure all KPIs are achieved. This individual is fundamentally client and brand centric. As a passionate brand ambassador, the Store Manager is responsible for promoting L'AGENCE with clients, partners, and within the local city. This role acts as a key representative in the daily business operations of the store and supports all store initiatives.

Key Responsibilities:

• Be an ambassador for the brand and actively promote the culture of L'AGENCE internally and externally.
• Drive financial success through a strong understanding of Retail KPIs and developing action plans for continuous improvement.
• Plan for and ensure achievement of floor coverage, financial targets, visual merchandising standards, client service, and operational functions for both the front and back of house.
• Partner with cross-functional teams including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, and regional management to maintain and accelerate the business forward.
• Create and execute business plans to accelerate business growth and remedy opportunities.
• Ensure the store atmosphere consistently upholds the sophisticated image of the brand.
• Create and maintain a positive work environment with teams and throughout the store network.

Client Relationship Management (CRM)

• CRM: Ensure the acquisition and retention of clients are key focuses, creating and cultivating client relationships for the store and brand overall.
• Ensure you and your teams deliver the best possible client experience with every type of engagement (in-store, virtual, alternate mediums) throughout the client journey.
• Take a solution-oriented approach to finding resolutions to customer service issues.
• Manage the Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise.

Marketing & Local Networking

• In partnership with Store Teams and HQ, create and execute in-store activations/events focused on client acquisition, retention, and development.
• Build a local network of tastemakers, stylists, marketing contacts, and business partners who will promote the brand and build client loyalty and retention

Team Management & Development

• Manage and resolve conflict effectively in the workplace.
• Attract and retain top talent for the retail store location.
• Continually coach, motivate, train, and develop internal teams to achieve performance goals and set them up for success with growth opportunities within the organization.
• Attend and lead store meetings as required by the business.
• Ensure all processes are compliant with legal, safety, and internal procedures.

Operations & Inventory Management

• Support and ensure accuracy of overall physical inventory, including regular Cycle Counts, inventory reconciliation, and adjustments, completed in accordance with company guidelines.
• Initiate and ensure completion of merchandise receipts and transfer requests.
• Protect all company assets, including cash handling, inventory, and expenses.
• Take on additional projects/responsibilities as needed in accordance with the needs of the business.

Experience & Skills

• At least 3 years of experience in a managerial position.
• Experience within women’s apparel retail preferred, ideally within Contemporary or Luxury segments.
• Ability to effectively create, manage, and adhere to deadlines.
• Familiar with key retail performance indicators (KPIs).
• Adaptable, open-minded, active listener, and compassionate.
• Advanced organizational skills, writing, and communication skills.
• Expertise in Microsoft Office 365 Suite and POS software.
• Comfortable and savvy with computer technology, including PC and iOS devices.
• Must be a L’AGENCE brand ambassador, upholding dress code standards.
• Ability to travel approximately 10% of the time.

Physical Requirements

• Must be able to stand for long periods of time.
• Must be able to reach overhead.
• Must be able to pick up 30-50 lbs.
• Must be able to climb a ladder or step stool.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.