STORE MANAGER

Los Angeles Collective; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

L’AGENCE is seeking a Store Manager in New York, NY. You will lead the store team to achieve sales and operational goals, acting as the brand ambassador to clients, partners, and the city. You will oversee CRM, marketing activations, and daily business operations to maintain the brand’s sophisticated image.

You will drive financial success through KPI focus, staff development, and cross-functional collaboration, ensuring excellent client experiences across in-store and other channels.

Qualifications

• Minimum of 3 years in a managerial role in retail.
• Experience in women’s apparel, preferably luxury or contemporary.
• Proven ability to meet deadlines and manage KPIs.
• Strong organizational, writing and communication skills.

Responsibilities

• Promote brand culture and lead store team to meet sales goals.
• Drive retail KPIs and develop action plans for improvement.
• Plan floor coverage, targets, merchandising, service and ops.
• Collaborate with cross-functional teams to push business forward.
• Create and execute business plans for growth; ensure brand image.
• Maintain positive store environment and compliance with procedures.
• Oversee CRM, client relationships, and local marketing activations.
• Lead recruitment, coaching and development of staff.

Skills

Managerial experience

Retail experience (women's apparel)

Organizational skills

MS Office 365 & POS

Tech-savvy (PC/iOS)

Brand ambassador

Travel availability

Tools

Microsoft Office 365

POS software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

STORE MANAGER

Full Time Sales New York, NY, US

3 days ago Requisition ID: 1162

Salary Range: $100,000.00 To $130,000.00 Annually

Job summary:

The Store Manager/Market Manager is a pivotal leadership role responsible for driving the store team to meet and exceed all sales and operational goals and ensure all KPIs are achieved. This individual is fundamentally client and brand centric. As a passionate brand ambassador, the Store Manager is responsible for promoting L’AGENCE with clients, partners, and within the local city. This role acts as a key representative in the daily business operations of the store and supports all store initiatives.

Key Responsibilities:

• Be an ambassador for the brand and actively promote the culture of L'AGENCE internally and externally.
• Drive financial success through a strong understanding of Retail KPIs and developing action plans for continuous improvement.
• Plan for and ensure achievement of floor coverage, financial targets, visual merchandising standards, client service, and operational functions for both the front and back of house.
• Partner with cross-functional teams including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, and regional management to maintain and accelerate the business forward.
• Create and execute business plans to accelerate business growth and remedy opportunities.
• Ensure the store atmosphere consistently upholds the sophisticated image of the brand.
• Create and maintain a positive work environment with teams and throughout the store network.

Client Relationship Management (CRM)

• CRM: Ensure the acquisition and retention of clients are key focuses, creating and cultivating client relationships for the store and brand overall.
• Ensure you and your teams deliver the best possible client experience with every type of engagement (in-store, virtual, alternate mediums) throughout the client journey.
• Take a solution-oriented approach to finding resolutions to customer service issues.
• Manage the Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise.

Marketing & Local Networking

• In partnership with Store Teams and HQ, create and execute in-store activations/events focused on client acquisition, retention, and development.
• Build a local network of tastemakers, stylists, marketing contacts, and business partners who will promote the brand and build client loyalty and retention

Team Management & Development

• Manage and resolve conflict effectively in the workplace.
• Attract and retain top talent for the retail store location.
• Continually coach, motivate, train, and develop internal teams to achieve performance goals and set them up for success with growth opportunities within the organization.
• Attend and lead store meetings as required by the business.
• Ensure all processes are compliant with legal, safety, and internal procedures.

Operations & Inventory Management

• Support and ensure accuracy of overall physical inventory, including regular Cycle Counts, inventory reconciliation, and adjustments, completed in accordance with company guidelines.
• Initiate and ensure completion of merchandise receipts and transfer requests.
• Protect all company assets, including cash handling, inventory, and expenses.
• Take on additional projects/responsibilities as needed in accordance with the needs of the business.

Experience & Skills

• At least 3 years of experience in a managerial position.
• Experience within women’s apparel retail preferred, ideally within Contemporary or Luxury segments.
• Ability to effectively create, manage, and adhere to deadlines.
• Familiar with key retail performance indicators (KPIs).
• Adaptable, open-minded, active listener, and compassionate.
• Advanced organizational skills, writing, and communication skills.
• Expertise in Microsoft Office 365 Suite and POS software.
• Comfortable and savvy with computer technology, including PC and iOS devices.
• Must be a L’AGENCE brand ambassador, upholding dress code standards.
• Ability to travel approximately 10% of the time.

Physical Requirements

• Must be able to stand for long periods of time.
• Must be able to reach overhead.
• Must be able to pick up 30-50 lbs.
• Must be able to climb a ladder or step stool.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.