Store Manager

St. Matthew's House (Southwest Florida); Naples (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

St. Matthew's House (Southwest Florida) is seeking a Store Manager to oversee daily thrift store operations, drive sales, and maintain high customer service standards. This role requires strong leadership, effective communication, and the ability to train and mentor staff to meet monthly goals.

The Store Manager will supervise inventory, pricing, banking, and safety compliance while collaborating with the Fleet Manager and other departments to optimize store performance.

Qualifications

• Education requirements include a Bachelor's and/or Associate degree; high school diploma or equivalent may be accepted.
• Experience in retail management and a sales background is preferred, with strong customer service skills.

Responsibilities

• Open and close store daily.
• Oversee cash handling and banking.
• Maintain store cleanliness and safety compliance.
• Manage inventory, pricing, and merchandising of donated items.
• Forecast sales and manage store budget.
• Hire, train, and supervise staff.
• Collaborate with the Engagement Coordinator on volunteer programs.
• Drive initiatives to increase sales and store traffic.

Skills

Customer service

Leadership

Communication

Team motivation

Education

Bachelor's degree

Associate degree

High school diploma

Job description

OUR CORE PURPOSE:

As an expression of God's love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

Description

OUR CORE PURPOSE:

As an expression of God's love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

About This Role

The Store Manager is a professional and customer service-oriented position which oversees daily operations of the thrift store; supervising organizational and operational standards of the store. Duties include undertaking administrative tasks, maintaining inventory and developing business strategies. Must be able to instill exceptional customer service and strive to meet monthly sales goals. Furthermore, the Store Manager must communicate effectively and demonstrate outstanding leadership and interpersonal skills.

Job Duties And Responsibilities

• Responsible for the opening and closing of the store daily.
• Oversees cash register operation, reconciliation, records, and banking.
• Maintains overall cleanliness of the store, restrooms and parking lots or surrounding areas.
• Ensure store compliance with health and safety regulations.
• Manages inventory; including pricing and merchandising donated items.
• Accurate record keeping and communications to the Director is required.
• Works with customers to increase sales, handle customer issues and maintain a positive shopping experience.
• Create business strategies to attract new customers, expand store traffic and enhance profitability.
• Maintains communication with Fleet Manager, warehouse and other department leadership.
• Assign duties and delegate tasks to team members. Motivate team to meet objectives by training and mentoring staff.
• Hire, train, and oversee new staff.
• Assist the Engagement Coordinator in maintaining the volunteer database and a positive volunteer environment.
• Supervise community service workers.
• Forecast sales and manage store budget.

Requirements

Education: Bachelor's and/or Associate degree preferred; high school diploma/equivalent required.

Experience: Previous experience in retail management and a sales background preferred. Great customer service skills.

Working Conditions

Flexible work hours; this position requires some holidays and weekends.