Store Manager

City Thrift; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Growing company

Weekday schedule (rotating Saturdays)

Community and environmental impact

401k, healthcare, PTO, bonus potential

Job summary

City Thrift, a growing discount retailer, seeks a Store Manager in Charlotte to lead store operations and a 30–40 person team. The role emphasizes customer service, policy adherence, and community representation while ensuring budget-minded management in a fast-paced environment.

Qualified candidates have 3+ years in retail management; thrift experience is a major plus. Strong communication and organizational skills are essential to drive store performance and teamwork.

Qualifications

• At least 3 years of retail experience with supervisory responsibilities.
• Experience in thrift or resale environment is a major plus.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong planning, organization and leadership skills.
• Excellent communication, written and oral.

Responsibilities

• Oversee managers and team members, enforce policies.
• Meet customer needs with a smile and prioritize customer service.
• Represent store in the community and act as liaison.
• Maintain records per policy and applicable laws.
• Ensure OSHA, EEOC and DOT compliance.
• Manage 30-40 staff and control budgets.
• Foster teamwork and positive work atmosphere.
• Address performance issues promptly with solutions.

Skills

Retail management

Leadership

Customer service

Microsoft Office

Communication

Detail oriented

Teamwork

Problem solving

Budgeting

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Classification: Exempt

Reports to: District Manager

City Thrift is growing, and we are always looking for talented Store Managers! As a Store Manager in the discount retail, repurpose and recycle space, you will be part of a company that has been around 40 years helping the environment, providing quality jobs, and offering superior value to our customers.

Qualified Store Manager in Training candidates will have at least 3 of experience as Store Manager in retail; thrift experience is a major plus! Individuals who are motivated, confident, reliable, detail-oriented, and able to work under pressure will thrive and be well suited for this role.

Why City Thrift?

• Competitive pay
• Growing company
• Weekday schedule (rotating Saturdays)
• Help your community and our planet
• 401k, healthcare benefits, PTO, bonus potential and much more!

Essential Duties and Responsibilities:

Other duties may be assigned to meet business needs.

• Responsible for the overall management and direction of all supervisors and team members in accordance with policies and applicable laws. This includes implementing and administering company programs, policies and procedures designed to support the company.
• Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us. Handle all customer questions and concerns.
• Represent the company and store within the community and act as a liaison.
• Ensure company records are completed, organized, retained, and safeguarded in accordance with company policy and procedure and applicable laws.
• Ensure standards are met on all levels from each department and the OSHA, compliance with EEOC, and DOT.
• Ability to manage a group of 30-40 people.
• Attention to detail throughout the store (All departments).
• Ability to manage the financial assets of the store and achieve monthly budget in sales and expense categories.
• Ability to create a teamwork atmosphere throughout the store and ensure a positive work atmosphere where team member contributions are valued.
• Address performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions-based focus.

Required Knowledge, Skills, and Abilities:

• At least 3 years of retail experience; thrift experience is plus!
• Working knowledge of Microsoft Office including Word, Excel, and Outlook.
• Demonstrated supervisory, management and leadership skills.
• Working knowledge of Microsoft Office including Word, Excel, and Outlook
• Demonstrated planning and organization skills.
• Ability to think and act as a business owner in the retail sector.
• Ability to communicate orally and in writing.
• Ability to work independently or as part of a team.
• Ability to set priorities, meet deadlines, and multi-task with minimal supervision.
• Ability to interact with all levels of the organization.
• Ability to make or influence decisions.
• Ability to identify problems and recommend solutions.
• Ability to establish relationships with peers, internal and external customers, and vendors.