Store Manager

St.-Matthew; Naples (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

St.-Matthew in Naples, FL, seeks a Store Manager to lead daily thrift store operations and ensure excellent customer service. You will oversee inventory, pricing, banking, and staff performance, while driving sales toward monthly targets in a community-focused setting.

The role requires prior retail management experience, strong leadership, and the ability to plan, train, and mentor a diverse team. Flexible hours with weekend commitments are expected.

Qualifications

• Experience in retail management and a sales background preferred.
• Strong customer service skills.
• Ability to lead and mentor staff and manage operations.

Responsibilities

• Open and close the store daily.
• Oversee cash register operations, reconciliation, records, and banking.
• Maintain store cleanliness and safety compliance.
• Manage inventory, pricing, and merchandising of donated items.
• Keep accurate records and communicate with the Director.
• Support customer service and drive sales growth.
• Develop strategies to attract customers and increase traffic.
• Coordinate with Fleet Manager, warehouse and other departments.
• Hire, train and supervise new staff; mentor team.
• Assist with volunteer database and supervise volunteers.
• Forecast sales and manage the store budget.

Skills

Customer service

Leadership

Team supervision

Sales management

Communication

Education

Bachelor's or Associate degree preferred

High school diploma or equivalent required

Job description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

ABOUT THIS ROLE:

The Store Manager is a professional and customer service-oriented position which oversees daily operations of the thrift store; supervising organizational and operational standards of the store. Duties include undertaking administrative tasks, maintaining inventory and developing business strategies. Must be able to instill exceptional customer service and strive to meet monthly sales goals. Furthermore, the Store Manager must communicate effectively and demonstrate outstanding leadership and interpersonal skills.

Job Duties and Responsibilities:

• Responsible for the opening and closing of the store daily.
• Oversees cash register operation, reconciliation, records, and banking.
• Maintains overall cleanliness of the store, restrooms and parking lots or surrounding areas.
• Ensure store compliance with health and safety regulations.
• Manages inventory; including pricing and merchandising donated items.
• Accurate record keeping and communications to the Director is required.
• Works with customers to increase sales, handle customer issues and maintain a positive shopping experience.
• Create business strategies to attract new customers, expand store traffic and enhance profitability.
• Maintains communication with Fleet Manager, warehouse and other department leadership.
• Assign duties and delegate tasks to team members. Motivate team to meet objectives by training and mentoring staff.
• Hire, train, and oversee new staff.
• Assist the Engagement Coordinator in maintaining the volunteer database and a positive volunteer environment.
• Supervise community service workers.
• Forecast sales and manage store budget.

Requirements

Education:

Bachelor's and/or Associate degree preferred; high school diploma/equivalent required.

Experience:

Previous experience in retail management and a sales background preferred. Great customer service skills.

Working Conditions:

Flexible work hours; this position requires some holidays and weekends.