Retail Store Manager

Goodwill Industries of Southwest Florida; Fort Myers (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO) and paid holidays

Employee Assistance Program

Employee discounts

Tuition Reimbursement

Job summary

Goodwill Southwest Florida is seeking an experienced Retail Store Manager to lead daily store operations, drive sales, control expenses, and ensure mission integration. This senior role focuses on achieving revenue and profit goals while training teams to meet merchandising, customer service, and production standards.

The ideal candidate brings strong business acumen, proven retail leadership experience, and the flexibility to manage a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Minimum of two years retail sales experience.
• Minimum of one year management or supervisory experience.
• Knowledge of POS, donation systems, and office equipment.
• Strong judgment, patience, and professionalism in high-volume environments.
• Ability to follow oral and written instructions accurately.
• Basic understanding of business-related math and financial concepts.
• Experience supervising staff in production, merchandising, checkout, and customer service.
• Physical capability to bend, stoop, reach, twist, push, pull, and lift up to 40 pounds.
• Ability to stand for extended periods and work in variable temperatures.

Responsibilities

• Oversee all aspects of retail store operations to ensure efficient, safe, and profitable performance.
• Achieve revenue, expense, and profit objectives in line with the store budget.
• Recruit, train, supervise, and develop staff to meet production goals and customer service expectations.
• Ensure compliance with company policies, safety standards, and mission practices.
• Lead merchandising, production, checkout, and customer service functions to support a positive customer experience.
• Apply sound leadership and interpersonal skills to meet store performance standards.
• Monitor operational results and address opportunities for improvement.
• Maintain flexibility to work extended hours, including evenings, weekends, and holidays.

Skills

Retail leadership

Staff training

Customer service

Budgeting/financial concepts

Merchandising

POS systems

Problem solving

High integrity

Education

High school diploma or equivalent

College degree preferred

Tools

Point-of-sale systems

Donation processing systems

Office computers

Telephone systems

Job description

Job Title: Retail Store Manager

Location: 5100 Tice Street, Fort Myers, FL

Employment Type: Full-Time

Goodwill Southwest Florida is seeking an experienced and results‑driven Retail Store Manager to lead daily store operations and drive strong overall performance. This senior leadership role is responsible for achieving sales, expense, and profit objectives while ensuring teams are trained to meet production standards, merchandising expectations, customer service goals, and mission integration. The ideal candidate brings strong business acumen, proven retail leadership experience, and the flexibility to manage a fast‑paced environment while advancing Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities

• Oversee all aspects of retail store operations to ensure efficient, safe, and profitable performance.
• Achieve revenue, expense, and profit objectives in alignment with the approved store budget.
• Recruit, train, supervise, and develop staff to meet production goals, merchandise standards, and customer service expectations.
• Ensure consistent compliance with all company policies, procedures, safety standards, and mission integration practices.
• Lead merchandising, production, checkout, and customer service functions to support a positive customer experience.
• Apply sound business judgment, leadership, and interpersonal skills to meet store performance standards.
• Monitor operational results and address opportunities for improvement.
• Maintain flexibility to work extended hours, including evenings, weekends, and holidays, as required by store operations.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Minimum of two (2) years of retail sales experience required.
• Minimum of one (1) year of management or supervisory experience required.
• Working knowledge of point‑of‑sale systems, donation systems, office computers, and telephones.
• Strong judgment, patience, and professionalism in high‑volume or stressful environments.
• Ability to follow oral and written instructions accurately.
• Basic understanding of business‑related math and financial concepts.
• Proven experience supervising and training staff in production, merchandising, checkout, and customer service.
• Physical capability to bend, stoop, reach, twist, push, pull, and lift items weighing up to 40 pounds.
• Ability to stand for extended periods and occasionally work in environments where temperatures and climate may fluctuate.

Why Goodwill?

• Mission‑driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement