Store Manager

Stu's Home Improvement Outlet; Dubuque (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

Stu’s Home Improvement Outlet in Dubuque, IA is seeking a proven Store Manager – Retail Sales & Marketing to lead on the floor, close deals and drive revenue growth. You will recruit, train and coach a high-performing sales team, implement promotions and lead-generation campaigns, and manage CRM follow-up and customer traffic across appliances, furniture and home improvement products.

This role is full-time, on-site, and requires hands-on selling leadership.

Qualifications

• Requires hands-on selling leadership on the floor.
• Experience building and leading high-performing sales teams.
• Ability to recruit, train and coach sales staff.

Responsibilities

• Personally selling and closing customers
• Leading the sales team from the floor
• Recruiting, interviewing and hiring salespeople
• Training, coaching and developing the sales team
• Building a repeatable sales process
• Setting and enforcing daily, weekly and monthly sales goals
• Managing CRM follow-up, leads and unsold customers
• Developing promotions and sales events
• Planning weekend, holiday and truckload events
• Developing strategies to increase store traffic

Skills

Sales leadership

Closing deals

Team building

Recruiting

Coaching

CRM management

Marketing savvy

Tools

CRM systems

Facebook Ads

Marketplace

Digital advertising

Job description

Store Manager – Retail Sales & Marketing

Stu’s Home Improvement Outlet | Dubuque, Iowa

Full-Time | On-Site

We Need a Sales Leader Who Can SELL, BUILD & GROW

Stu’s Home Improvement Outlet is looking for a proven Selling Sales Manager to take ownership of our sales floor, build a high-performing sales team, and help aggressively grow store revenue.

This is not a desk-management position.

We need someone who can walk onto the sales floor on Day 1, take a customer, build value, present financing, overcome objections, ask for the sale and CLOSE THE DEAL.

Then we need you to teach the rest of the team how to do exactly what you just did.

We sell appliances, furniture, flooring, cabinets, vanities, home improvement products and more in a fast-paced, high-ticket retail environment.

What You'll Be Responsible For

You will take ownership of the sales operation, including:

• Personally selling and closing customers
• Leading the sales team from the floor
• Taking sales turnovers and helping close difficult deals
• Recruiting, interviewing and hiring salespeople
• Training, coaching and developing the sales team
• Building a repeatable sales process every salesperson follows
• Setting and enforcing daily, weekly and monthly sales goals
• Holding salespeople accountable for performance
• Managing CRM follow-up, leads and unsold customers
• Improving closing percentages and average tickets
• Training the team on financing and payment options
• Running daily sales meetings and role-playing
• Creating promotions and sales events
• Planning weekend, holiday, clearance and truckload events
• Developing strategies to increase store traffic
• Working with Facebook, Marketplace, social media, video and digital advertising
• Developing lead-generation campaigns
• Following up with previous customers and unsold leads
• Tracking traffic, leads, appointments, close rates and sales
• Working directly with ownership to aggressively increase revenue

This Position Is Different

We are NOT looking for someone who has simply supervised an established sales department.

We want someone who has BUILT sales teams and produced measurable results.

If a salesperson tells you:

"The customer says they're just looking."

We expect you to know what to do.

If traffic is down, we expect you to develop a plan to increase it.

If the sales team isn't performing, we expect you to coach, train, recruit and make the necessary changes.

If a deal isn't closing, we expect you to step in and help close it.

You lead from the front.

The Person We're Looking For

The strongest candidates will have experience in high-ticket, commission-driven sales environments such as:

• Furniture
• Appliances
• Automotive
• RV/Powersports
• Flooring
• Home Improvement
• Windows/Doors
• Roofing
• Other high-ticket retail or in-home sales

We are especially interested in candidates who have personally been responsible for growing revenue, building sales teams and generating customer traffic.

You Must Be Strong In:

You must be an experienced salesperson and closer—not just a manager.

You must know how to find, hire, train and develop salespeople.

You must be comfortable setting expectations and holding people accountable.

Marketing & Traffic Generation

You must understand how promotions, events, social media, digital marketing, Marketplace, CRM follow-up and advertising generate traffic and sales.

Numbers & Accountability

You should know your numbers: traffic, leads, close rate, average ticket, salesperson production and total revenue.

During the Interview, Be Prepared to Tell Us:

• How much you personally sold
• The largest sales team you have managed
• How many salespeople you personally recruited
• How you trained and developed them
• Your team's sales results
• Your closing percentage
• How you improved an underperforming sales operation
• How you generated additional store traffic
• Marketing campaigns or sales events you personally created
• Specific examples of revenue growth you were responsible for

We want numbers, examples and measurable results—not just job titles.

What Success Looks Like

Your first priority will be to get on the sales floor, understand our business and SELL.

From there, you will evaluate the existing sales process, recruit and develop the right team, establish accountability, improve follow-up, increase conversion, develop promotions and help drive substantially more traffic and revenue.

As the sales organization becomes stronger, this position has the opportunity to grow into a larger leadership role within the company.

Who Will Succeed Here?

Someone who is:

You don't wait for customers to magically walk through the door.

You figure out how to get them here.

You don't tell salespeople how to sell from an office.

You get on the floor and show them.