Store Manager

Pinnacle Search; Albany (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Pinnacle Search is seeking an experienced Store Manager in Albany, Georgia to lead a team of around 20 staff. The ideal candidate will excel in delivering outstanding customer service while driving sales and promoting a positive store culture.

Key responsibilities include training and coaching team members, meeting sales goals, and overseeing daily operations. Applicants should have at least five years of retail management experience with a focus on furniture sales.

This is a fantastic opportunity to leverage your leadership skills in a dynamic retail environment.

Qualifications

• At least five years of retail management experience, with at least two years in a commission-driven structure.
• Experience selling furniture with a strong eye for design.
• Hands-on experience training others in retail sales.

Responsibilities

• Lead, coach, and motivate a sales team to meet sales and performance goals.
• Drive daily sales activity and provide real-time coaching.
• Recruit, interview, onboard, and train new team members.
• Ensure exceptional customer service and maintain high standards.

Skills

Sales Leadership

People Management

Performance Coaching

Customer Focus

Communication

Decision-Making

Accountability

Organization & Time Management

Adaptability

Policy & Compliance Awareness

Emotional Intelligence

Job description

The Store Manager will lead a staff of roughly 20 people to deliver impeccable customer service throughout the buying process. This role involves training, coaching, and developing the team to ensure an exceptional customer experience while driving business goals.

Responsibilities

• Lead, coach, and motivate a sales team to consistently meet and exceed sales, margin, and performance goals
• Drive daily sales activity through floor leadership, role modeling, and real-time coaching
• Recruit, interview, onboard, and train new team members in partnership with HR
• Schedule staff effectively to align with traffic, sales volume, and labor budgets
• Monitor individual and store performance metrics (sales, close rates, average ticket, KPIs) and take corrective action when needed
• Create a positive, professional, and accountable store culture focused on customer experience and results
• Ensure exceptional customer service by resolving escalated issues and maintaining high service standards
• Oversee inventory accuracy, merchandising standards, pricing, and showroom presentation
• Maintain compliance with company policies, safety standards, and employment practices
• Complete performance reviews, coach through performance concerns, and document disciplinary actions as required
• Manage timekeeping, attendance, and payroll accuracy for the store
• Partner with leadership on promotions, local marketing efforts, and sales events
• Ensure the store is clean, organized, and visually appealing at all times

Qualifications

• At least five years of retail management experience - at least two years of experience in a commission-driven compensation structure
• Experience selling furniture with strong eye for design and customization of customer experience
• Hands‑on experience training others on best‑practices and follow‑up techniques in retail sales

Required Skills

• Sales Leadership: Ability to drive results through active floor leadership, coaching, and accountability
• People Management: Skilled in hiring, onboarding, training, and developing a diverse retail sales team
• Performance Coaching: Confident in giving clear, timely feedback and addressing performance gaps
• Customer Focus: Strong commitment to delivering a high-quality customer experience and resolving issues professionally
• Communication: Clear, direct, and respectful communicator with employees, customers, and leadership
• Decision‑Making: Uses sound judgment to make timely decisions in a fast‑paced retail environment
• Accountability: Holds self and others responsible for meeting expectations, goals, and company standards
• Organization & Time Management: Effectively prioritizes tasks, manages schedules, and meets deadlines
• Adaptability: Remains calm and flexible in a changing retail environment, including weekends, holidays, and peak sales periods
• Policy & Compliance Awareness: Understands and follows company policies, safety standards, and employment practices
• Emotional Intelligence: Manages conflict professionally and builds trust with team members