Store Manager

1-800-FLOWERS.COM, INC.; Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Flowerama in Des Moines, IA is seeking a full-time Retail Manager to lead a busy florist and gift store. You will oversee the floral designer, ensure excellent customer service, and drive profitability through effective staffing and daily operations.

The role requires strong retail and service experience, ability to train and evaluate staff, manage inventory, pricing, and events. You will report to the regional leader or corporate and help deliver a positive shopping experience while maintaining

Qualifications

• Retail or customer service experience required.
• Experience in supervising staff and managing store operations.
• Ability to interview and hire staff; manage performance and terminations.

Responsibilities

• Oversee daily retail sales and supervise floral designer to protect profitability.
• Interview, hire, and manage employees according to policy.
• Audit daily bookwork and report to regional leadership.
• Manage inventory, pricing fluctuating with cost of goods.
• Coordinate communications and daily operations with leadership.
• Monitor customer service and address complaints effectively.
• Ensure housekeeping and signage standards, and monitor shrinkage.
• Oversee deliveries and assist with seasonal events.

Skills

Retail management

Customer service

Staff supervision

Hiring & termination

Job description

Flowerama is looking for looking for hardworking, upbeat, dependable full-time Retail Manager. Our Florist and Gift store is seeking qualified applicants who have strong customer service and / or retail experience.

Essential Job Functions

• Be able to perform and train the essential job functions of retail sales associates and be knowledgeable enough to oversee the floral designer so store maintains profitability.
• Interview, hire, manage and terminate employees
• Complete and / or audit daily bookwork
• Report concerns and / or daily operations to regional leader or corporate
• Manage flower dumpage and analysis for profitability
• Order and manage fresh and non-perishable inventory
• Conduct employee meetings, performance evaluations, and holiday game plans
• Communicate effectively daily plans and requirements, and future plans and events
• Maintain good housekeeping practices, appropriate care information, professional signage, and correct pricing as it fluctuates with cost of goods
• Manage customer service and complaints effectively
• Anticipate upcoming needs and follow industry trends through educational resources
• Monitor delivery
• Monitor shrinkage
• Complete any other tasks as required by the regional leader or corporate