Store Manager

FLOWERS.com Inc.; Des Moines, Northern (IA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Flowerama, part of FLOWERS.com Inc., in Des Moines, IA, is seeking a full-time Retail Manager with strong customer service and retail experience to lead our florist and gift store.

You will hire, train, supervise staff, manage daily operations, inventory, and pricing, and oversee profitability while delivering exceptional guest experiences.

Flexibility to work varied hours, including peak seasons like Valentine and Mother's Day, and the ability to lift 40 lbs are required.

Qualifications

• Strong customer service and/or retail experience required.
• Ability to interview, hire, manage and terminate employees.
• Excellent communication and interpersonal skills.
• Typing speed 30 WPM is preferred.

Responsibilities

• Oversee daily store operations and profitability.
• Hire, train, and supervise staff; conduct performance evaluations.
• Audit daily bookwork and report to regional leader or corporate.
• Manage inventory, pricing, and vendor relations.
• Ensure excellent customer service and handle complaints effectively.
• Coordinate plans for holidays and peak seasons.
• Maintain cleanliness and professional signage; follow cost of goods fluctuations.

Skills

Customer service

Retail experience

Leadership

Communication

Interpersonal skills

Typing 30 WPM

Tools

POS experience

Job description

Flowerama is looking for looking for hardworking, upbeat, dependable full-time Retail Manager. Our Florist and Gift store is seeking qualified applicants who have strong customer service and / or retail experience.

Essential Job Functions

• Be able to perform and train the essential job functions of retail sales associates and be knowledgeable enough to oversee the floral designer so store maintains profitability.
• Interview, hire, manage and terminate employees
• Complete and / or audit daily bookwork
• Report concerns and / or daily operations to regional leader or corporate
• Manage flower dumpage and analysis for profitability
• Order and manage fresh and non-perishable inventory
• Conduct employee meetings, performance evaluations, and holiday game plans
• Communicate effectively daily plans and requirements, and future plans and events
• Maintain good housekeeping practices, appropriate care information, professional signage, and correct pricing as it fluctuates with cost of goods
• Manage customer service and complaints effectively
• Anticipate upcoming needs and follow industry trends through educational resources
• Complete any other tasks as required by the regional leader or corporate

Requirements

• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory
• Ability to work as part of a team while completing tasks in a timely manner
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7:00am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. The management team gets Sundays off during non-seasonal times. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentines Day and Mothers Day weeks, including Valentines Day and Mothers Day.

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