Store Manager

Personalization Mall; Des Moines, Northern (IA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Flowerama in Des Moines is seeking a full-time Retail Manager with strong customer service and retail experience to lead our florist and gift store. You will oversee floral designers, hire and coach staff, and ensure store profitability.

The role requires excellent communication, ability to manage inventory, handle daily bookwork, and adapt to seasonal extended hours during holidays like Valentines and Mothers Day.

Qualifications

• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory
• Ability to work as part of a team while completing tasks in a timely manner
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment.

Responsibilities

• Oversee florist designer to maintain profitability.
• Interview, hire, manage and terminate employees.
• Complete and/or audit daily bookwork.
• Report concerns and/or daily operations to regional leader or corporate.
• Manage flower inventory and profitability analysis.
• Order and manage fresh and non-perishable inventory.
• Conduct employee meetings and performance evaluations.
• Communicate daily plans and future plans/events.
• Maintain housekeeping, signage, and pricing accuracy.
• Manage customer service and complaints effectively.
• Anticipate needs and stay updated with industry trends.
• Complete any other tasks as required by regional leader or corporate.

Skills

Telephone skills

Interpersonal skills

Team leadership

Typing speed

POS experience

Floral design knowledge

Customer service

Flexible schedule

Tools

POS system

Job description

Flowerama is looking for looking for hardworking, upbeat, dependable full-time Retail Manager. Our Florist and Gift store is seeking qualified applicants who have strong customer service and / or retail experience.

Essential Job Functions

• Be able to perform and train the essential job functions of retail sales associates and be knowledgeable enough to oversee the floral designer so store maintains profitability.
• Interview, hire, manage and terminate employees
• Complete and / or audit daily bookwork
• Report concerns and / or daily operations to regional leader or corporate
• Manage flower dumpage and analysis for profitability
• Order and manage fresh and non-perishable inventory
• Conduct employee meetings, performance evaluations, and holiday game plans
• Communicate effectively daily plans and requirements, and future plans and events
• Maintain good housekeeping practices, appropriate care information, professional signage, and correct pricing as it fluctuates with cost of goods
• Manage customer service and complaints effectively
• Anticipate upcoming needs and follow industry trends through educational resources
• Complete any other tasks as required by the regional leader or corporate

Requirements

• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory
• Ability to work as part of a team while completing tasks in a timely manner
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7:00am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. The management team gets Sundays off during non-seasonal times. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentines Day and Mothers Day weeks, including Valentines Day and Mothers Day.

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