Store Manager

Harry & David; Des Moines, Northern (IA, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Flowerama in Des Moines, IA is seeking a full-time Retail Manager to lead our florist and gift store, delivering outstanding customer service and overseeing daily operations.

You will interview, hire, supervise staff, manage inventory and pricing, train employees, and ensure profitability while staying current with industry trends.

A strong team player with POS experience and good communication is preferred; ability to lift 40 lbs and stand for long periods is required.

Qualifications

• Experience in customer service or retail preferred.
• Strong communication and interpersonal skills.
• Ability to coach and manage store staff.
• Proficiency with POS systems and basic math.

Responsibilities

• Oversee retail sales associates and ensure store profitability.
• Interview, hire, manage and terminate employees.
• Complete and audit daily bookwork.
• Report concerns to regional leaders or corporate.
• Manage inventory and merchandising, including floral arrangements.
• Conduct staff meetings and evaluations.
• Communicate daily plans and upcoming events.
• Maintain pricing accuracy and signage.
• Handle customer service and complaints.
• Stay informed on industry trends.
• Perform other duties as required.

Skills

Customer service

Retail management

Communication

Team leadership

Interpersonal skills

Typing 30 WPM

POS experience

Job description

Flowerama is looking for looking for hardworking, upbeat, dependable full-time Retail Manager. Our Florist and Gift store is seeking qualified applicants who have strong customer service and / or retail experience.

Essential Job Functions

• Be able to perform and train the essential job functions of retail sales associates and be knowledgeable enough to oversee the floral designer so store maintains profitability.
• Interview, hire, manage and terminate employees
• Complete and / or audit daily bookwork
• Report concerns and / or daily operations to regional leader or corporate
• Manage flower dumpage and analysis for profitability
• Order and manage fresh and non-perishable inventory
• Conduct employee meetings, performance evaluations, and holiday game plans
• Communicate effectively daily plans and requirements, and future plans and events
• Maintain good housekeeping practices, appropriate care information, professional signage, and correct pricing as it fluctuates with cost of goods
• Manage customer service and complaints effectively
• Anticipate upcoming needs and follow industry trends through educational resources
• Complete any other tasks as required by the regional leader or corporate

Requirements

• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory
• Ability to work as part of a team while completing tasks in a timely manner
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7:00am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. The management team gets Sundays off during non-seasonal times. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentines Day and Mothers Day weeks, including Valentines Day and Mothers Day.

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