Store Manager

MANCON, LLC.; City of Rochester (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated Store Manager to lead operations and enhance customer service. In this role, you will oversee day-to-day contract execution, manage inventory, and ensure the highest standards of service. Your leadership will drive efficiency and improve operational outcomes while building strong relationships with vendors and customers alike. If you have a passion for leadership and a commitment to excellence, this opportunity offers a dynamic environment where your skills can shine.

Qualifications

• 10 years of experience in customer service and inventory management.
• Strong supervisory skills with a focus on team performance.

Responsibilities

• Lead day-to-day operations and ensure high levels of customer service.
• Manage inventory and procurement processes effectively.

Skills

Customer Service

Inventory Management

Supervisory Skills

Computer Proficiency

Parts Procurement

Education

High School Diploma

Forklift Certification

Tools

Inventory Management System

Computer Software

Job description

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Overview

The Store Manager provides overall leadership to ensure that MANCON achieves all contractual requirements and provides the highest level of customer service. Working in close coordination with RGRTA Transit and MANCON headquarters, the Store Manager will champion the efforts to improve efficiency, reduce operational costs, seek competitive parts pricing, improve vehicle availability, reduce vehicle life cycle costs, improve maintenance outcomes, increase productivity, and streamline operations between RGRTA Transit and MANCON.

The Store Manager will be responsible for day-to-day contract execution in accordance with RGRTA Transit’s Statement of Needs. The Location Manager will have operational decision-making authority to ensure that MANCON’s workforce is responding appropriately to RGRTA Transit’s operational requirements.

The hourly pay rate is $33.00 - 38.50.

Responsibilities

Provide Quality Customer Service

• Attention to detail
• Meet and greet customers
• Review supplied requisition forms to ensure they are properly completed (signatures, timestamps, part numbers, descriptions, and quantities)
• Answer questions regarding availability of parts
• Ask appropriate questions to ensure correct parts are researched and provided
• If necessary, inspect equipment in the shop to assist in parts research
• Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc., to ascertain the necessary parts to procure
• Answer all messages (phone/email) in a timely fashion
• Contact appropriate vendors for pricing and to place orders
• Inform customers when requested parts are available
• Provide past sales research as requested, utilizing the inventory system
• Check parts availability at all MANCON locations utilizing the inventory system
• Contact other MANCON locations to request transfers of parts or obtain parts information
• Review, familiarize with, and adhere to MANCON’s SOPs, Supervisor Manual, and Safety Manual

Purchasing and Warranty

• Review specifications for contractual and technical accuracy
• Review current inventory and provide cost and price analyses
• Maintain inventory levels by placing purchase orders within established time frames
• Act as a liaison between the vendors and Accounts Payable Department to resolve discrepancies in invoicing and adjustments for materials shortages, damages, or inferior quality
• Coordinate emergency purchases with suppliers and departments
• Review vendor pricing and compare opportunities to obtain better pricing without sacrificing quality
• Build relationships with suppliers and negotiate with them for the best pricing
• Process requisitions and update management on the status of orders
• Update inventory and ensure that stock levels are kept at appropriate levels
• Track inventory discrepancies, stock outs, and special ordered parts
• Attend weekly meetings with customers to update on open order statuses
• Analyze market trends and apply this knowledge to make insightful buying decisions
• Coordinate with inventory team, management, and stockroom as required
• Perform related duties and projects as assigned

Produce And Review Required Reports

• Generate, distribute, copy, and file all invoices for material issued
• Generate, review, and correct items identified on the PT/OP Bin check report
• Generate, review the Inactive Item Report, and take action on items as appropriate
• Produce and provide backup for all Credit Card purchases to corporate

Data Entry Requirements

• Ensure that all completed customer requisitions are properly invoiced in the inventory system
• Ensure that all vendor receiving documents are properly entered in the inventory system
• Ensure that all inventory transfer requests are properly entered in the inventory system
• Generate new item numbers in the inventory system following published guidelines

Inventory Management Requirements

• Perform and report weekly inventory cycle counts
• Perform system research on all cycle count discrepancies
• Monitor and review inventory bin assignments to ensure accuracy
• Review item sales history to ensure proper Stock Sources are set
• Meet with customer representatives to discuss future requirements in regards to stocking levels
• Process transfer requests from other MANCON locations
• Perform Wall to Wall inventory at site, when notified, following established procedures

Personnel Management Requirements

• Supervise on-site staff, monitoring all job description activities
• Review and submit timesheets, including emergency overtime
• Investigate and resolve personnel issues
• Provide training on processes and procedures to new employees
• Monitor employee performance and address problems in accordance with established disciplinary processes

Qualifications

• 10 years computer experience
• 10 years auto or heavy duty truck parts experience
• 10 years inventory experience
• 10 years customer service experience
• 10 years supervisory experience
• 24-hour availability
• Valid driver’s license with 2 years driving experience
• Obtain and maintain trainer forklift certificate

Physical Requirements

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Essential Requirements

Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail Office Equipment