IGT - Product Owner, Retailer Management (16986)

The City of Providence; Providence (RI); Hybrid; USD 74,000 - 165,000; Full time

Job summary

An established industry player is seeking a passionate Product Owner to join their Lottery Product Management Team. In this dynamic role, you will act as a vital link between customers and the development team, ensuring that products align with user needs and strategic goals. Your responsibilities will include managing customer requirements, leading product delivery, and enhancing customer support. This position offers a unique opportunity to influence product success and drive innovation within a collaborative environment. If you thrive in fast-paced settings and are eager to make an impact, this role is perfect for you.

Benefits

401(k) Savings Plan with Company Contributions

Health, Dental, and Vision Insurance

Life, Accident, and Disability Insurance

Tuition Reimbursement

Paid Time Off

Wellness Programs

Identity Theft Insurance

Qualifications

• 4+ years in business systems analysis or product ownership.
• Experience with enterprise-grade B2B products and digital solutions.

Responsibilities

• Lead customer engagements to understand their needs and translate them into product requirements.
• Manage product requirements and prioritize based on customer feedback.

Skills

Business Systems Analysis

Product Ownership

Agile Methodologies

Communication Skills

Interpersonal Skills

Education

Bachelor's Degree

Tools

Jira

Polarion-X

Job description

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visitwww.igt.com .

Overview

As a Product Owner in the Lottery Product Management Team, you will be the key liaison between customers, end users and the development team. Your primary responsibility is to ensure that the product fulfils user needs while aligning with the overarching product strategy. You will be the main point of contact for customers, tasked with analysing their product features and business processes, understanding their requirements, and translating these into specific product features. You'll break down these features and customer business requirements into system specific user stories, ensuring the product being implemented meets contractual obligations while delivering maximum value to users.
This role requires you to gain in-depth knowledge of IGT's retailer management portfolio, which consists of a sales force automation solution used by lottery sales teams to manage their territories, drive best practices, and help grow lottery sales and profit; a retailer portal providing retailers with information retailers need to manage and grow their lottery business; and an e-Training solution for retailers and lottery users to learn at their own pace and on their own schedule (as well as other applications, as assigned). Additionally, it will require gaining knowledge of other products to understand cross-product dependencies and integrations.
You'll be instrumental in product delivery, taking charge of customer business needs analyses, managing product requirements, documenting features, and developing user stories. You'll collaborate closely with product managers and software engineering teams to ensure the final product meets customer needs and aligns with IGT’s business objectives.
This position offers a dynamic environment where your decisions directly impact the product's success and customer satisfaction. We are looking for someone passionate about driving innovation and excellence in product development.

Location:
This position is hybrid position based in Rhode Island

Travel:

Willingness to travel up to 20% of the time and work across multiple time zones is required, reflecting the role's international scope and engagement with diverse stakeholders.

Responsibilities

With a focus initially on existing product adoption (delivery of an existing product solution to Lottery customers) and subsequently on new product development (for subsequent iterations of the product to the shelf), as a Product Owner you will:

• Lead Customer Engagements: Conduct discussions and workshops with customers to understand their needs, translating these insights into actionable product requirements. Organize product demonstrations to showcase solutions.
• Manage Customer Requirements: Develop business requirements, functional requirements, user stories, prioritize based on lottery customer feedback, market trends, and business value.
• Coordinate Across Product Lifecycle: Work closely with product engineering leaders to support day-to-day engineering efforts and ensure seamless product implementation utilizing Agile methodologies. Assists Quality Assurance team with testing direction in accordance with acceptance criteria and product vision. Coordinate with stakeholders to address any challenges or changes needed during delivery.
• Develop Artifacts: Create business and functional product documentation, user guides, and customer-facing release toolkits.
• Enhance Customer Support: Provide continuous guidance and assistance to customers, fostering product engagement and maximizing its usage.
• Understand and Shape Product Vision: Collaborate with the Product Manager to understand and influence the vision for the Retailer Management products, ensuring alignment with strategic goals.

Qualifications

• Experience:Candidates must have 4+ years in business systems analysis, product ownership, or a related field. This experience is crucial for understanding user needs, transforming them into product features, and effectively managing product development processes.
• Technical Expertise:Familiarity with enterprise-grade B2B products including mobile and web-based products is essential, given the digital nature of contemporary solutions. Proficiency with tools like Jira, Polarion-X, or similar is important for managing atomic requirements as well as a product backlog and enabling seamless collaboration with development teams.
• Lottery Retail Knowledge:Demonstrated knowledge of the retail lottery sector, with a deep understanding of sales force operations is highly beneficial.
• Communication Skills:Strong English-language verbal and written skills are necessary to persuasively present insights and recommendations while engaging confidently with stakeholders at all organizational levels, ensuring effective communication and collaboration.
• Management Abilities:Proven ability to prioritize and manage multiple projects simultaneously within a fast-paced, dynamic environment is vital for success in this role.
• Interpersonal Skills:Excellent interpersonal capabilities are needed to influence and collaborate across all organizational levels, fostering strong stakeholder relationships.
• Flexibility:Willingness to travel up to 20% of the time and work across multiple time zones is required, reflecting the role's international scope and engagement with diverse stakeholders.

Keys to Success

#LI-BK1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $74,961 - $164,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visitwww.igt.com .