Store Manager

Suitsupply; Charlotte (NC); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and bonus incentives

Top-of-the-line training program

Clothing allowance and generous employee discount

Career building opportunities

Travel opportunities

Job summary

Suitsupply is seeking a Store Manager for their New Store Opening in Charlotte, North Carolina. The Store Manager will be responsible for achieving sales and service targets while leading and developing a professional team. Responsibilities include managing budgets, ensuring store standards, and collaborating with training teams.

Successful candidates will have at least 3 years of management experience in customer service, excellent leadership skills, and the ability to work a flexible schedule. Suitsupply offers a competitive salary, bonus incentives, and a top-of-the-line training program.

Qualifications

• Minimum of 3 years' experience in a customer service management role.
• Flexible work schedule, including nights, weekends, and holidays.

Responsibilities

• Lead and develop a professional store team to achieve company goals.
• Collaborate with training teams to develop a gold standard team.
• Own store P&L report and manage budgets.
• Ensure all store standards and operations are to company standards.

Skills

Exceptional customer service/clienteling skills

Strong leadership skills

Professional verbal and written communication skills

Job description

Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active.

As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.

What you will do:

• Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
• Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Ensure all store standards and operations are to company standards
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team

Who you are:

• Exceptional customer service/clienteling skills
• Minimum of 3 years' experience in a customer service management role
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays

What you will get:

• Competitive salary and bonus incentives
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad

Salary Band: $60,000 - $120,000

Please note, this position is for our New Store Opening at SouthPark Mall.