Role Overview: Responsible for managing store operations, staff recruitment, training, and performance evaluations to ensure efficient store processes including ordering, stocking, presentation, and customer service.
- Recruit, hire, train, and retain qualified employees while ensuring compliance with labor laws and company policies.
- Lead staff in delivering exceptional customer service and maintaining a clean, safe, and organized store environment.
- Oversee inventory management, ordering, and merchandising to meet sales and stock targets.
- Evaluate financial performance, control expenses, and monitor business trends through operating statements.
- Ensure store security, cash handling accuracy, and adherence to safety protocols.
- Communicate performance expectations, conduct meetings, and support staff development.
- Perform opening and closing duties regularly, and oversee proper merchandise staging and presentation.
- Maintain compliance with policies, complete documentation, and manage physical tasks such as lifting and stocking.
Qualifications & Skills
- High school diploma or equivalent; management experience preferred.
- Strong leadership, organizational, and communication skills.
- Knowledge of retail operations, inventory, cash handling, and safety procedures.
- Ability to interpret documents, perform calculations, and solve problems.
- Effective interpersonal skills; bilingual ability may be preferred at some locations.
Physical & Working Conditions: Frequent standing, walking, bending, and lifting up to 40-55 pounds; occasional outdoor exposure; fast-paced environment requiring agility and attentiveness.