Store Leadership Trainee

Ace Hardware Corporation; Columbia Township (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Ace Retail Group in the United States is seeking an Assistant Manager in Training to oversee store operations and help drive company goals. You will lead customer service efforts, manage daily store functions, and participate in leadership development alongside the General Manager.

This role emphasizes strong product knowledge, exceptional customer interactions, and adherence to the company’s core values while supporting ongoing store performance and training of associates.

Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred.
• Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Provide positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints.
• Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Skills

Customer service

Store operations

Leadership

Communication

Education

High School diploma or GED

Job description

Ace Retail Group in the United States is seeking an Assistant Manager in Training to oversee store operations and help drive company goals. You will lead customer service efforts, manage daily store functions, and participate in leadership development alongside the General Manager.

This role emphasizes strong product knowledge, exceptional customer interactions, and adherence to the company’s core values while supporting ongoing store performance and training of associates.