Store Leadership Partner: Elevate Sales & Customer Experience

ZARA; Troy (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

25% employee discount

Benefits package with discounts

Job summary

Zara USA, Inc. is seeking a dynamic Store Leader to support the director and drive the store’s performance in Troy, MI. You will oversee product presentation, operations, and people, while ensuring a superior customer experience across all channels.

You will lead scheduling, training, and succession initiatives, and you will monitor reports to implement improvements. The role includes managing stock flow, shrinkage, and store devices to optimize shopping.

Responsibilities

• Lead the standards of customer service in your store.
• Support managers by leading the team to achieve store objectives.
• Analyze product, operations and people reports to improve results.
• Coordinate schedules and budgets to match sales dynamics and workload.
• Supervise training and onboarding programs for staff.
• Ensure omnichannel processes are followed and changes are implemented.

Job description

Zara USA, Inc. is seeking a dynamic Store Leader to support the director and drive the store’s performance in Troy, MI. You will oversee product presentation, operations, and people, while ensuring a superior customer experience across all channels.

You will lead scheduling, training, and succession initiatives, and you will monitor reports to implement improvements. The role includes managing stock flow, shrinkage, and store devices to optimize shopping.