Store Leader: Product, Ops & People Innovator

ZARA; Seattle (WA); On-site; USD 80,000 - 105,000; Full time

Job summary

Zara USA, Inc. is seeking a Store Leader who, alongside the director, will guide the team to meet store objectives while upholding the brand's standards and delivering an exceptional customer experience.

You will have a global business view across product, operations and people, lead by example, analyze reports, and drive improvements with strong organizational and planning skills. This role requires the ability to adapt, manage schedules, training, and change initiatives, while ensuring

Qualifications

• Must have completed 90 day introductory period in current position.
• Must be in good standing with respect to job performance.
• Must have completed and passed a Development Day before applying
• Ability to travel for Campus training

Responsibilities

• Supports the director in managing all sections to achieve sales targets.
• Monitor product display in all sections.
• Ensure that in all sections product analysis is carried out (shortcomings, competition and trends) to carry out the different actions and thus achieve better results.
• Commercial analysis to execute actions that improve sales.
• Continuous communication and feedback is given to both the central and the country sales team.
• Monitor the communication flow of all departments.
• Support the director in the management of warehouse stock and merchandise flows, taking into account the criteria of the Commercial Manager.
• Support the director by executing the organization and planning of people and processes.
• Ensure that teams work to company standards achieving appropriate productivity.
• Supervise the operation of the store devices and ensure that the technological part works well and provides a good shopping experience.
• Support management team by ensuring compliance with omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Lead the implementations of new projects and commercial and operational updates.
• Responsible for and ensure that SHRINKAGE is minimized and coordinate action plans regarding the needs of the store.
• Lead the standards of customer service in your store.
• Ensures that incidents are resolved in time.
• Help the manager manage the budget of hours with respect to the needs of the store.
• Execute the process of preparing schedules in all sections and ensure coverage appropriate to the sales dynamics and operational workload of the store.
• Supervise all types of training (on-boarding, mandatory training on the Tra!n platform, job training, etc.)
• Support the director in the development of succession plans (quarry) by identifying and training potential candidates.
• Develop, recognize, and give constructive feedback.
• Leads compliance with occupational risk prevention, health and safety at work standards.

Skills

Leadership

Store operations

Sales targets

Product analysis

Team management

Budgeting hours

Scheduling

Training

Succession planning

Occupational safety

Job description

Zara USA, Inc. is seeking a Store Leader who, alongside the director, will guide the team to meet store objectives while upholding the brand's standards and delivering an exceptional customer experience.

You will have a global business view across product, operations and people, lead by example, analyze reports, and drive improvements with strong organizational and planning skills. This role requires the ability to adapt, manage schedules, training, and change initiatives, while ensuring