Store Leadership & Customer Experience Coach

Walmart; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Walmart in Memphis, TN seeks a store leader to build and develop high-performing teams, coach associates, and drive store initiatives across operations, merchandising, and customer service.

You will champion customer-centric processes, execute company change efforts, and ensure financial performance through budgeting and planning while maintaining an inclusive, belonging-focused workplace.

Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms, CBC and Firearms Authorized Training.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Responsibilities

• Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback.
• Drives the financial performance and sales by reviewing PL statements, budgeting, forecasting and controlling expenses.
• Ensures customer service standards and implements OBW service model, coordinating with all levels to deliver a high quality customer experience.

Skills

Retail supervision

Leadership

Customer service

Education

Bachelor of Science in Business Management and Leadership

2-year college equivalent

Job description

Walmart in Memphis, TN seeks a store leader to build and develop high-performing teams, coach associates, and drive store initiatives across operations, merchandising, and customer service.

You will champion customer-centric processes, execute company change efforts, and ensure financial performance through budgeting and planning while maintaining an inclusive, belonging-focused workplace.