Store Leadership & Customer Experience Coach

Boot Barn; Henderson (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Boot Barn is seeking an Assistant Store Manager to support the Store Manager in leading daily operations, delivering exceptional customer service, and driving sales goals in Henderson, NV.

You will oversee merchandising standards, partner development, scheduling, and store initiatives while promoting Boot Barn values and engaging with the local community to build lasting relationships with customers and teammates.

Responsibilities

• Lead partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence.
• Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas.
• Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed.
• Assess and communicate localized customers’ needs to Store Manager.
• Collaborate with the Store Manager to plan and execute successful volume driving events that involve outreach to the local community/market
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines.

Job description

Boot Barn is seeking an Assistant Store Manager to support the Store Manager in leading daily operations, delivering exceptional customer service, and driving sales goals in Henderson, NV.

You will oversee merchandising standards, partner development, scheduling, and store initiatives while promoting Boot Barn values and engaging with the local community to build lasting relationships with customers and teammates.