Store Leadership Coach – Retail & Customer Experience

Lids; Natick (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Generous employee discount

Career development opportunities

Early wage access options

Job summary

Lids Sports Group is seeking an Assistant Store Manager in Natick, MA. You will lead daily store operations, coach a team, and ensure exceptional customer service while executing the company’s selling strategy and visual standards.

Responsibilities include scheduling, training, and maintaining store standards, with emphasis on loss prevention and experience. The role offers growth within a collaborative retail environment at Lids.

Qualifications

• Experience leading a retail team and driving KPIs.
• Ability to coach and develop store staff.

Responsibilities

• Act as Manager on duty for scheduling and customer issues.
• Manage store associates using LIDS Training Programs and goals.
• Drive selling strategy to meet KPIs and deliver exceptional service.
• Ensure visual guidelines, merchandising, and store cleanliness are maintained.
• Open/close store operations and handle cash controls.

Skills

Leadership

Customer service

Staff supervision

Job description

Lids Sports Group is seeking an Assistant Store Manager in Natick, MA. You will lead daily store operations, coach a team, and ensure exceptional customer service while executing the company’s selling strategy and visual standards.

Responsibilities include scheduling, training, and maintaining store standards, with emphasis on loss prevention and experience. The role offers growth within a collaborative retail environment at Lids.