Store Leadership Coach - Drive Sales & Service

Tailored Brands; Hickory (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Tailored Brands is seeking a Manager on Duty to lead store staff in delivering exceptional sales, service, and operations. You will model company values, coach the team, and communicate priorities to maximize business performance.

You will support recruiting, staff development, and ensure an inclusive, engaging environment. A minimum of 1 year in retail or sales is required, with strong proficiency in tech tools and brand compliance.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, Microsoft Office, and video conferencing.

Responsibilities

• Lead store staff as manager on duty to meet sales, service and operational goals.
• Coach and motivate team, communicate priorities and sales information.
• Assist in recruiting store staff and foster an inclusive store environment.
• Use store reports to drive business decisions and opportunities.
• Partner with management to schedule staffing and ensure brand standards.
• Ensure customer experience meets expectations and contributes to high NPS.

Skills

Store leadership

Coaching

Communication

Customer service

Training staff

Tools

POS System

Microsoft Office

Video conferencing

Job description

Tailored Brands is seeking a Manager on Duty to lead store staff in delivering exceptional sales, service, and operations. You will model company values, coach the team, and communicate priorities to maximize business performance.

You will support recruiting, staff development, and ensure an inclusive, engaging environment. A minimum of 1 year in retail or sales is required, with strong proficiency in tech tools and brand compliance.