Store Leadership Coach – Customer Experience & Growth

Foot Locker, Inc.; Reno (NV); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Employee discount 30-50%

Paid Time Off and Parental Leave

Life, Medical and Dental Coverage

Development and Advancement

Job summary

Foot Locker, Inc. in Reno, NV is seeking an in-store leader to coach and develop a team, ensuring excellent customer experiences and strong adherence to company standards in recruiting, training, and operations.

You will report to the District Manager and oversee daily store activities, merchandising, guest services, and proselling strategies to maximize profitability while maintaining high ethical standards and teamwork. Flexible scheduling, including nights and weekends, is required.

Qualifications

• Demonstrated leadership ability with at least 2 years of experience in a customer-facing sales setting.
• Strong communication and team coaching abilities.
• Retail omni-channel environment adaptability and ethical standards.

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

Skills

Leadership

Customer-facing sales

Coaching

Communication

Problem solving

Ethics and integrity

Job description

Foot Locker, Inc. in Reno, NV is seeking an in-store leader to coach and develop a team, ensuring excellent customer experiences and strong adherence to company standards in recruiting, training, and operations.

You will report to the District Manager and oversee daily store activities, merchandising, guest services, and proselling strategies to maximize profitability while maintaining high ethical standards and teamwork. Flexible scheduling, including nights and weekends, is required.