Store Leader — Wireless Retail & Team Builder

Blue Link Wireless an Authorized Retailer of AT&T; Santa Rosa (CA); On-site; USD 68,770,000 - 100,289,000; Full time

Job summary

Blue Link Wireless is seeking a Store Manager to own the location, lead the team on the floor, and drive sales and customer satisfaction. You will build a strong culture, manage schedules, and ensure operational excellence.

Lead from the front, develop your team, and own outcomes. This role requires high energy, strong communication, and the ability to work flexible hours, including evenings and weekends, across assigned locations.

Qualifications

• Minimum high school diploma or GED.
• Retail sales experience preferred (1+ year).
• 2+ years of supervisory or management experience.
• Authorized to work in the U.S.
• Ability to pass a background check.
• Strong communication skills, both written and verbal.
• Energetic, organized, and calm under pressure.
• Wireless or telecom industry experience is a plus.
• Experience building or rebuilding a team culture.
• Track record of developing team members into leadership roles.

Responsibilities

• Lead daily, weekly, and monthly store operations end to end.
• Sell alongside your team and uphold superior customer experience on every shift.
• Support hiring efforts and identify talent that fits BLW culture.
• Onboard new hires and coach the team in real time on the floor.
• Review sales data, spot gaps, and act before they become patterns.
• Balance schedules to ensure coverage, fairness, and efficiency.
• Handle customer escalations with professionalism and a commitment to resolution.
• Ensure compliance with BLW policies and procedures.
• Represent BLW at community events to grow the customer base.
• Work flexible hours including evenings, weekends, and holidays.
• Availability to work at additional locations as needed.

Skills

Team leadership

Communication

Organizational skills

Resilience under pressure

Coaching and development

Education

High school diploma or GED

Job description

Blue Link Wireless is seeking a Store Manager to own the location, lead the team on the floor, and drive sales and customer satisfaction. You will build a strong culture, manage schedules, and ensure operational excellence.

Lead from the front, develop your team, and own outcomes. This role requires high energy, strong communication, and the ability to work flexible hours, including evenings and weekends, across assigned locations.