Store Leader: Transform Customer Experience & Team Growth

Apple; Polo (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Apple Retail in Illinois is seeking a Store Leader to build and lead a team that engages customers in a dynamic environment, delivering excellence in performance and aligning with Apple’s goals.

You will coach leaders, attract and develop a diverse team, manage scheduling and operations, and foster an inclusive, safe workplace that reflects Apple’s values and commitment to outstanding customer experiences.

Qualifications

• 5+ years of leadership experience in retail, sales, or a related field.
• Be available to work a schedule based on business needs including nights, weekends, and holidays.
• Be proficient in written and spoken French if based in Quebec; English is required for roles throughout Canada.

Responsibilities

• Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
• Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.

Skills

Leadership

Team coaching

Communication

Analytics

Diversity & inclusion

Job description

Apple Retail in Illinois is seeking a Store Leader to build and lead a team that engages customers in a dynamic environment, delivering excellence in performance and aligning with Apple’s goals.

You will coach leaders, attract and develop a diverse team, manage scheduling and operations, and foster an inclusive, safe workplace that reflects Apple’s values and commitment to outstanding customer experiences.