Store Leader & Team Builder: Drive Sales & Experience

Hot Topic; Leominster (MA); On-site; USD 45,000 - 57,000; Full time

Job summary

Hot Topic in Leominster, MA is seeking a Store Manager to drive store performance, lead a talented team, and deliver outstanding customer service. You will oversee sales execution, staff development, and daily operations to create a compelling in-store experience for fans and shoppers.

The role emphasizes people leadership, performance management, and the ability to adapt to a fast-paced retail environment while maintaining brand standards and engaging with our community.

Qualifications

• 1-2 years of retail store management experience leading teams to success.
• High school diploma or GED required; degree is a plus.
• Ability to adapt in a fast-changing retail environment and handle curveballs

Responsibilities

• Ensure store hits sales plans and comp sales goals.
• Recruit, develop, and retain a collaborative team.
• Lead customer engagement through social media, store applications, and clienteling.
• Maintain operational soundness with structure, delegation, and customer-first selling.
• Monitor shrink, payroll hours, schedules, and external factors affecting the business.
• Communicate with retail leadership and HQ on trends and feedback.
• Run sales reports and use data to drive strategy to meet targets.
• Merchandise the store using planograms and launch promos on time.
• Mentor and recognize staff to build bench strength.

Skills

Communication

Recruiting

Operations

Leadership

Education

High School Diploma or GED

Job description

Hot Topic in Leominster, MA is seeking a Store Manager to drive store performance, lead a talented team, and deliver outstanding customer service. You will oversee sales execution, staff development, and daily operations to create a compelling in-store experience for fans and shoppers.

The role emphasizes people leadership, performance management, and the ability to adapt to a fast-paced retail environment while maintaining brand standards and engaging with our community.