Store Leader: Drive Sales, Talent & Customer Experience

Hot Topic, Inc.; Nashua (NH); On-site; USD 65,000 - 75,000; Full time

Job summary

Hot Topic, Inc. is seeking a Store Manager to lead our Nashua, NH location. You will drive sales, manage a talented team, recruit, and ensure outstanding customer service in a mall setting. You’ll balance data, operations, and staff development to keep the store buzzing with energy and fans.

You’ll guide merchandising, promotions, and store policies while fostering a culture of mentorship and recognition. This role expects a hands-on leader who thrives on fast-paced retail and fandom trends.

Qualifications

• 1–2 years of retail store management experience.
• High school diploma or GED; degree welcome.
• Retail is fast-changing; adapt quickly to curveballs.
• Open-minded about pop culture fandoms and music trends.
• Able to navigate the store, merchandise products, and lift boxes up to 50 pounds.

Responsibilities

• Achieve store sales plan and comp goals.
• Recruit, develop, and retain a collaborative team.
• Lead customer engagement via social media and store apps.
• Manage operations with structure, delegation, autonomy, and customer-first selling.
• Monitor shrink, payroll hours, schedules, and external factors impacting business.
• Collaborate with retail leadership and HQ on trends and feedback.
• Run sales reports and use data to guide strategy to hit targets.
• Merchandise the store per planogram while launching promos on time.
• Mentor and recognize staff to build bench strength.

Skills

Leadership

Recruiting

Communication

Operations

Merchandising

Education

High school diploma or GED

Job description

Hot Topic, Inc. is seeking a Store Manager to lead our Nashua, NH location. You will drive sales, manage a talented team, recruit, and ensure outstanding customer service in a mall setting. You’ll balance data, operations, and staff development to keep the store buzzing with energy and fans.

You’ll guide merchandising, promotions, and store policies while fostering a culture of mentorship and recognition. This role expects a hands-on leader who thrives on fast-paced retail and fandom trends.