Store Leader: Tea & Guest Experience Champion

R&B Tea; Wasco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

R&B Tea is seeking a responsible Store Manager to lead our team and oversee daily store operations, ensuring excellent customer service, product quality, and profitable performance. This hands-on role requires leading by example and working alongside the staff.

You will recruit and train employees, manage schedules, monitor inventory and costs, and build strong community relationships through local marketing and events.

Qualifications

• Previous management or supervisory experience in boba, coffee, café, restaurant, fast-food, or food & beverage operations preferred.
• Strong leadership and team-management skills.
• Experience with scheduling, inventory, cash handling, and customer service.
• Understanding of labor costs, product costs, waste control, and store profitability.
• Ability to train, coach, and hold employees accountable.
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced environment.
• Basic computer and POS system knowledge.
• Reliable, organized, and able to work independently.
• Food Handler certification required.
• Must be 18 years or older.

Responsibilities

• Oversee all day-to-day store operations.
• Ensure proper opening and closing procedures are followed.
• Maintain R&B Tea recipes, drink quality, presentation, and service standards.
• Ensure the store is clean, organized, stocked, and ready for business.
• Monitor equipment and coordinate maintenance or repairs when necessary.
• Ensure compliance with food safety, sanitation, and company policies.
• Handle cash management, deposits, POS procedures, and daily reports.
• Recruit, interview, hire, onboard, and train employees.
• Create and manage weekly employee schedules.
• Maintain appropriate staffing while controlling labor costs.
• Coach employees and provide ongoing feedback.
• Conduct employee performance reviews.
• Address attendance, performance, and workplace concerns promptly.Develop strong employees into future Shift Leads and managers.
• Build a positive, respectful, and accountable team culture.
• Manage inventory counts and product ordering.
• Maintain appropriate inventory levels without over-ordering.
• Monitor ingredient usage, waste, and product loss.
• Control food/product and labor costs.
• Ensure deliveries are received and stored properly.
• Communicate inventory or supply issues to management.
• Create a welcoming and friendly environment for every guest.
• Ensure employees provide consistent and professional customer service.
• Handle customer complaints and resolve issues appropriately.
• Monitor customer feedback and identify opportunities for improvement.
• Build relationships with regular customers and the local community.
• Support local marketing campaigns and store promotions.
• Build relationships with nearby businesses, schools, organizations, and community groups.
• Help coordinate fundraisers, catering opportunities, influencer visits, and community events.
• Identify opportunities to increase sales and customer loyalty.
• Monitor store sales and performance and communicate improvement plans with management.

Skills

boba

coffee

café

restaurant

fast-food

food & beverage operations

Job description

R&B Tea is seeking a responsible Store Manager to lead our team and oversee daily store operations, ensuring excellent customer service, product quality, and profitable performance. This hands-on role requires leading by example and working alongside the staff.

You will recruit and train employees, manage schedules, monitor inventory and costs, and build strong community relationships through local marketing and events.