Store Leader: Profit, People & Community Builder

J.Crew Factory; Bethesda (MD); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded products

401(k) plan with company matching

Medical and prescription coverage

PTO and paid holidays

Job summary

J.Crew Factory is seeking a proactive Assistant Manager to join our retail leadership team. You’ll drive profitability through meaningful customer connections, brand loyalty, and community engagement, while coaching the sales team to boost performance and fit within the brand guidelines.

You’ll partner with the Store Director to manage operations, recruit and train staff, and ensure top-notch service. Flexibility for nights, weekends, and holidays is required.

Qualifications

• 1–2 years of retail management experience.
• Strong leadership and team-motivating abilities.
• Excellent customer service and communication skills.

Responsibilities

• Support Store Director & Associate Store Manager to drive profitability through brand connections and service.
• Oversee designated division (Visual Merchandising, Operations, HR, Service & Selling) and manage store systems.
• Assist with recruiting, training, and development as needed.
• Collaborate with leadership to create a productive, inclusive team environment.
• Ensure the team delivers best-in-class customer service and meets goals.

Skills

Retail management

Leadership

Customer service

Job description

J.Crew Factory is seeking a proactive Assistant Manager to join our retail leadership team. You’ll drive profitability through meaningful customer connections, brand loyalty, and community engagement, while coaching the sales team to boost performance and fit within the brand guidelines.

You’ll partner with the Store Director to manage operations, recruit and train staff, and ensure top-notch service. Flexibility for nights, weekends, and holidays is required.