Assistant Manager — Lead Store Ops, People & Service

J.Crew Factory; Texas; On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

60% discount on branded products

Medical and prescription coverage

401(k) plan with company matching

Paid time off and holidays

Discounts on entertainment, travel, &

Job summary

J.Crew Factory is seeking an Assistant Manager to join our leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement, providing coaching to the sales team and collaborating with peers to adapt strategies for business success and operational support.

You will help recruit, train, and develop staff, ensure goals are met, and deliver best-in-class service while supporting a flexible, team-focused work environment across shifts

Qualifications

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.

Responsibilities

• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Teamwork

Scheduling flexibility

Job description

J.Crew Factory is seeking an Assistant Manager to join our leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement, providing coaching to the sales team and collaborating with peers to adapt strategies for business success and operational support.

You will help recruit, train, and develop staff, ensure goals are met, and deliver best-in-class service while supporting a flexible, team-focused work environment across shifts