Retail Associate Manager — Lead, Coach & Profit Growth

J.Crew Factory; Old Orchard (PA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive base pay and bonus

60% discount on branded products

Paid time off (PTO)

401(k) with company matching

Medical, dental, vision, and life

Discounts on entertainment, travel, or

Job summary

J.Crew Factory is seeking an Associate Manager to lead a division within our store and partner with the Store Director to drive profitability and customer satisfaction.

You will coach teams, manage operations and systems, and support recruiting and training efforts while maintaining brand standards and community engagement. Flexibility to cover nights, weekends, and holidays is required.

Qualifications

• 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Scheduling flexibility, including nights, weekends and holidays.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Teamwork

Flexibility

Problem solving

Job description

J.Crew Factory is seeking an Associate Manager to lead a division within our store and partner with the Store Director to drive profitability and customer satisfaction.

You will coach teams, manage operations and systems, and support recruiting and training efforts while maintaining brand standards and community engagement. Flexibility to cover nights, weekends, and holidays is required.